Identification Number:
NL 10601 TN 1
Intended Audience:See Transmittal Sheet
Originating Office:ORDP OISP
Title:Information and Guidelines for Beneficiary Notices (BN)
Type:POMS Transmittals
Program:All Programs
Link To Reference:
 

PROGRAM OPERATIONS MANUAL SYSTEM
Part NL – Notices, Letters and Paragraphs
Chapter 106 – Beneficiary Notices (BNs)
Subchapter 01 – Information and Guidelines for Beneficiary Notices (BN)
Transmittal No. 1, 03/17/2020

Audience

Originating Component

OISP

Effective Date

Upon Receipt

Background

This is a Quick Action Transmittal. These revisions do not change or introduce new policy or procedure.

Summary of Changes

NL 10601.225 Are Notices Available in Other Languages?

Added the words "or contact Social Security for free help." after the sentence that reads" "The insert reads, “This is a very important letter from Social Security. Please read it carefully. If you cannot read English, please take this letter to someone who can read it to you right away.” and now reads, "This is a very important letter from Social Security. Please read it carefully. If you cannot read English, please take this letter to someone who can read it to you right away, or contact Social Security for free help."

NL 10601.225 Are Notices Available in Other Languages?

Most of our notices are currently available in Spanish.  Spanish is the second most common language in the United States after English. Since the mid–1990's, as we write new notice language, we routinely translate it into Spanish.

We issue notices in Spanish because roughly 20 percent of our non-English-speaking beneficiaries speak Spanish. This percentage is substantial when compared to the next largest single language group of non-English-speaking beneficiaries at 3 percent. 

We do not issue notices in any other languages.  Letters and notices sent to a person outside the United States are generally in English. 

However, as a long-term goal, we continue to assess the need to produce notices in languages other than English and Spanish.

A “Multi-language Letter Insert” is available for download from SSA’s Intranet Multi-language gateway. You can include the insert with any manually prepared notice whenever it appears a language barrier or difficulty may exist.   

The insert reads, “This is a very important letter from Social Security. Please read it carefully. If you cannot read English, please take this letter to someone who can read it to you right away, or contact Social Security for free help.” The insert has this text translated into the following languages:

Armenian

Italian

Arabic

Korean

Cambodian (Khmer)

Lao

Chinese

Portuguese

Farsi

Polish

French

Russian

Greek

Spanish

Haitian Creole

Tagalog

Hmong

Vietnamese

You can find this insert on the Serving Multilanguage Audiences Homepage.


NL 10601 TN 1 - Information and Guidelines for Beneficiary Notices (BN) - 3/17/2020