Identification Number:
RM 03803 TN 24
Intended Audience:See Transmittal Sheet
Originating Office:DCO OCO OEIO DTPS
Title:General Instructions
Type:POMS Transmittals
Program:Records Maintenance (Earnings & Enumeration)
Link To Reference:
 

PROGRAM OPERATIONS MANUAL SYSTEM
Part RM – Records Maintenance
Chapter 038 – Earnings Discrepancies
Subchapter 03 – General Instructions
Transmittal No. 24, 03/17/2021

Audience

Originating Component

OCO

Effective Date

Upon Receipt

Background

This is a Quick Action Transmittal. These revisions do not change or introduce new policy or procedure.

Summary of Changes

RM 03803.081 Replying to Followup Letters on Closed Earnings Discrepancy Cases

The POMS section should be updated to improve the content for readability and tone.

In section title, replaced "on" with "for".

In A., added "earnings discrepancy" and parenthesis to acronym.

In B., replaced "coverage technician" with "lead".

In NOTE, revised and removed obsolete reference to Reconsideration Specialist, added specific applicable POMS reference.

RM 03803.081 Replying to Followup Letters for Closed Earnings Discrepancy Cases

  1. A. 

    Receive letters from individuals containing miscellaneous questions on closed earnings discrepancy (ED) cases.

  2. B. 

    Request previous correspondence.

  3. C. 

    Review any previous action. If the:

    1. Previous handling is correct, reply to the individual's letter fully answering all questions.

    2. Previous handling is incomplete or incorrect, consult a lead on the action to take.

    NOTE: If the letter expresses or implies a desire for a reconsideration of the decision, handle the case per GN 03102.175 .


RM 03803 TN 24 - General Instructions - 3/17/2021