PROGRAM OPERATIONS MANUAL SYSTEMPart RM – Records MaintenanceChapter 038 – Earnings DiscrepanciesSubchapter 03 – General InstructionsTransmittal No. 24, 03/17/2021
This is a Quick Action Transmittal. These revisions do not change or introduce new policy or procedure.
Summary of Changes
RM 03803.081 Replying to Followup Letters on Closed Earnings Discrepancy Cases
The POMS section should be updated to improve the content for readability and tone.
In section title, replaced "on" with "for".
In A., added "earnings discrepancy" and parenthesis to acronym.
In B., replaced "coverage technician" with "lead".
In NOTE, revised and removed obsolete reference to Reconsideration Specialist, added specific applicable POMS reference.
Receive letters from individuals containing miscellaneous questions on closed earnings discrepancy (ED) cases.
Request previous correspondence.
Review any previous action. If the:
1. Previous handling is correct, reply to the individual's letter fully answering all questions.
2. Previous handling is incomplete or incorrect, consult a lead on the action to take.
letter expresses or implies a
handle the case per