Identification Number:
EM-22014
Intended Audience:All RCs/ARCs/ADs/FOs/TSCs/
PSCS/OCO/OCO-CSTs
Originating Office:DCO OPSOS
Title:Central Print of Notices Involving Advance Designation of Representative Payee
Type:EM - Emergency Messages
Program:Title II (RSI); Title VIII (SVB); Title XVI (SSI); Disability
Link To Reference:See References at the end of this EM.
 
Retention Date: September 17, 2022

A. Purpose

The purpose of this emergency message (EM) is to inform field office (FO) technicians of the changes to the receipt requirements as well as screen changes involving Advance Designation of Representative Payee (ADRP) as part of the Central Print of Notices (CPN) implementation.

B. Background

As part of the CPN implementation involving ADRP, the alerts generated for technicians when they are required to print a receipt will be eliminated.

The Receipt Informational Message “Print the required receipt after selecting Next.” or “Print the required receipt after selecting OK.” that display on the screen to alert technicians, will be eliminated with the CPN implementation. The Receipt Waiting Indicator pop-up which reads, “Generating the Receipt Text: Please wait while the advance designation receipt is generating.” when the technician comes to the ADRP application from SSI will also be eliminated with the CPN implementation and will no longer display on the screen.

C. Instructions

With the elimination of the Receipt Informational Message and the Receipt Waiting Indicator, FO technicians will no longer be required to locally print and hand or mail the receipt to individuals following advance designation transactions. Instead, the system will automate the generation and mailing of these receipts.

Direct all program-related and technical questions to your Regional Office (RO) support staff or Program Service Center (PSC) Operations Analysis (OA) staff. RO support staff or PSC OA staff may refer questions, concerns or problems to their Central Office contacts.


References:

GN 00502.085 Advance Designation of Representative Payee

Advance Designation of Representative Payee Intranet Application User Guide



EM-22014 - Central Print of Notices Involving Advance Designation of Representative Payee - March 17, 2022