Identification Number:
DI 80830 TN 3
Intended Audience:
Originating Office:ORDP OISP
Title:Processing Center (PC) Procedures - Certified Electronic Process
Type:POMS Transmittals
Program:All Programs
Link To Reference:

Part DI – Disability Insurance
Chapter 808 – PC/ODAR HO Certified Electronic Folder Process
Subchapter 30 – Processing Center (PC) Procedures - Certified Electronic Process
Transmittal No. 3, 03/18/2020

Originating Component


Effective Date

Upon Receipt


This transmittal includes the revisions to the current policy and procedures for completing Bureau Protest Memos. The title of the POMS was changed to clearly identify the subject matter.


Summary of Changes

DI 80830.075 Bureau Protest Memo Due to Error in the Administrative Law Judge (ALJ) or Appeals Council (AC) Decision

  • We updated this section to reflect plain language guidelines.

  • We removed the instruction to transfer to "OAO RSI/SSI Staff Code..." since PC's transfer cases to different locations.

  • We removed instruction, "...and send a copy to the HO and DPB/DPU mailbox for PCs 1-6" and replaced it with "Do not send a copy of the email to the hearing office that issued the decision." This is to ensure there is no issuance of amended decisions after administrative finality and that the jurisdictional posture of the case is not confused.

  • We removed the bullet that begins with, "For AC remands or unfavorable decisions...", as it is not current practice. We removed the final bullet, "For AC declination of a protest....". It is not an action for the AC to complete. The ARPS system generates an alert automatically to the PC when the case closes.

  • We included instructions for paper cases.

DI 80830.075 Bureau Protest Memo Due to Error in the Administrative Law Judge (ALJ) or Appeals Council (AC) Decision

A. Processing Center (PC) Actions

If the PC cannot effectuate the case because of an error in the decision (see I-3-6-10 for error explanation), the PC technician will prepare an agency protest memo and fax it to the Electronic Folder (EF). Document the ED using document type 2095- Protest Memo. For more information on barcodes, see DI 80830.100.

If there is only a typographical or clerical error in the ALJ decision, see DI 42010.075.

Prepare an email to the AC at ^DCARO OAO Protest Cases requesting AC action on the ALJ's decision. Do not send a copy of the email to the hearing office that issued the decision.

Include the following information in the email:

  • The name and SSN of the claimant;

  • Any cross-reference number;

  • Date of ALJ decision; and

  • The statement “Sender is protesting the ALJ’s decision.”

If the case in question is entirely paper with no associated eView record, the PC will place a copy of the protest memo in the paper file. After the AC completes the action on the protest memo and returns it to the PC, the PC must forward the paper file to the Division of Quality in Crystal City, Virginia. The address is 5107 Leesburg Pike, Suite 1400, Attn: QRB 1, Falls Church, VA 22041.

If the protest is a paper file, include the address of where the OAO staff should return the file after AC action.

B. Office of Appellate Operations (OAO) Actions

Staff within OAO should follow these instruction:

  • Check the mailbox daily for protest notification receipt.

  • Establish case controls in the Appeals Review Processing System (ARPS). The fields used in ARPS (Query – General Information – Claim Information section) to record a Bureau Protest are:

    • Workload Type = BP

    • Request Date (Control date) = The ALJ hearing decision date. If the case is outside the 60-day own motion period, enter a remark in ARPS indicating that jurisdiction may only be obtained via reopening; add the reopening deadline date.

    • Received Date = The date the Bureau Protest memo was received by OAO.


    The ARPS Query-General Information- Final Action section shows the action taken by the AC on the Protest, the Routing, and the date of the action (such as, Title II Final Action, Title II Final Routing, and Final Action Mailed Date).

  • Work the protest electronically (to include faxing, scanning any notices or Protest replies into the EF).

  • When the AC completes the action on the protested case, the AC:

    • Notifies the PC via "REPLY TO ALL" email when the final action is taken on the protest

    • Faxes or scans the AC's final document into the EF (that is the AC's declination of the protest, remand to an ALJ or a decision by the AC).


After the AC completes the action on the protest case the ARPS system generates an automated alert to the PC indicating an action on the case. The PC will read the ACR to FIN FIN.

DI 80830 TN 3 - Processing Center (PC) Procedures - Certified Electronic Process - 3/18/2020