Identification Number:
GN 02408 TN 46
Intended Audience:See Transmittal Sheet
Originating Office:DCBFM OFPO
Title:Stop Payments and Reclamations
Type:POMS Transmittals
Program:All Programs
Link To Reference:
 

PROGRAM OPERATIONS MANUAL SYSTEM
Part GN – General
Chapter 024 – Checks
Subchapter 08 – Stop Payments and Reclamations
Transmittal No. 46, 04/13/2021

Audience

PSC: BA, CCRE, CS, DS, IES, ILPDS, IPDS, PETE, RECONR, SCPS, TSA, TST;
OCO-OEIO: BIES, BTE, CCRE, CR, FCR, PETL, RECOVR;
OCO-ODO: BTE, CCE, CR, CST, CTE, CTE TE, DSE, PAS, PETE, PETL, RCOVTA, RECOVR;
FO/TSC: CS, CS TII, CS TXVI, CSR, CTE, FR, OA, OS, RR, TA, TSC-CSR;

Originating Component

OFPO

Effective Date

04/13/2021

Background

The Kansas City Financial Center KFC has been changed to the National Payment Center Of Excellence NPCE. Refferences to the Kansas Financial Center KFC are being removed and replaced with the new name of The National Payment Center Of Excellence NPCE.

This is a Quick Action Transmittal. These revisions do not change or introduce new policy

Summary of Changes

GN 02408.925 International Direct Deposit (IDD) Reclamation Process at the Kansas City Financial Center (KFC)

 

GN 02408.925 International Direct Deposit (IDD) Reclamation Process at the National Payment Center Of Excellence (NPCE)

A. Process for reclamations at NPCE

When

National Payment Center Of Excellence (NPCE)

National Payment Center Of Excellence (NPCE) receives a request for reclamation from the Office of Earnings and International Operations (OEIO) or a consular office, NPCE:

  1. 1. 

    Obtains the $US amount from the files;

  2. 2. 

    Converts the $US amount to the correct foreign currency amount, if applicable;

  3. 3. 

    Obtains the bank address and beneficiary's account number;

  4. 4. 

    Sends a written request to the financial institution (FI) requesting the return of the funds;

  5. 5. 

    Notifies the requester of the date the request was sent to the FI; and

  6. 6. 

    Diaries for 40 days (to allow for mail delivery).

If the FI does not respond within 40 days, NPCE sends a followup letter to the FI and a notice to OEIO of the second request. If the FI does not respond to the followup within 40 days, NPCE notifies OEIO and closes the case.

Effective immediately, NPCE will upload a copy of the written request to the FI in ITS.gov and annotate in the comment section if the FI provides a response.

If the FI returns some or all of the funds, the money goes directly to the Federal Reserve Bank of New York (FRBNY). FRBNY returns the funds to SSA with the original trace number. If the return is only a partial refund of a payment, FRBNY returns the partial payment with a pseudo trace number and notifies OEIO that SSA will receive a manual return from Treasury.

Although NPCE does not accept reclamation requests for under $100, FRBNY does accept any returned payments (full or partial) that an FI or Federal Benefits Unit (FBU) returns.

B. References

  • GN 02408.915 – Process When OEIO Is Responsible for the Reclamation

  • GN 02408.930 – International Direct Deposit (IDD) Reclamation Process for a Federal Benefits Unit (FBU)


GN 02408 TN 46 - Stop Payments and Reclamations - 4/13/2021