Identification Number:
GN 02408 TN 49
Intended Audience:See Transmittal Sheet
Originating Office:OFPO
Title:Stop Payments and Reclamations
Type:POMS Transmittals
Program:All Programs
Link To Reference:
 

PROGRAM OPERATIONS MANUAL SYSTEM
Part GN – General
Chapter 024 – Checks
Subchapter 08 – Stop Payments and Reclamations
Transmittal No. 49, 04/20/2021

Audience

PSC: BA, CCRE, CS, DS, IES, ILPDS, IPDS, PETE, RECONR, SCPS, TSA, TST;
OCO-OEIO: BIES, BTE, CCRE, CR, FCR, PETL, RECOVR;
OCO-ODO: BTE, CCE, CR, CST, CTE, CTE TE, DSE, PAS, PETE, PETL, RCOVTA, RECOVR;
FO/TSC: CS, CS TII, CS TXVI, CSR, CTE, FR, OA, OS, RR, TA, TSC-CSR;

Originating Component

OFPO

Effective Date

Upon Receipt

Background

This is a quick action transmittal. These revisions do not change or introduce new Policy or procedure.

Summary of Changes

GN 02408.910 Starting the International Direct Deposit (IDD) Reclamation Process in the Office of Earnings and International Operations (OEIO)

This is A quick Action Transmittal. No New policy or procedure is being introduced. The Kansas City Financial Center KFC is Changing It's Name to The National Payment Center Of Excellence NPCE. This policy is being updated to reflect the name change of the Kansas City Financial Center to the National Payment Center Of Excellence.

GN 02408.910 Starting the International Direct Deposit (IDD) Reclamation Process in the Office of Earnings and International Operations (OEIO)

A. Process when OEIO does not have the date of death

When OEIO receives a report of death that does not contain the date of death (DOD), OEIO attempts to obtain the DOD from the reporter or the Federal Benefits Unit (FBU).

B. Process when OEIO has the DOD

When OEIO has the DOD and determines that reclamation is appropriate for IDD payments issued after the death of a beneficiary, OEIO technicians take the following steps:

  1. 1. 

    The technician queries the International Treasury Services application (ITS.gov), the Payment History Update System (PHUS), and the Treasury Check Information System (TCIS), as appropriate, to verify that the incorrect payments issued after death have not yet been returned.

  2. 2. 

    If the incorrect payment went outside the U.S. to a country other than those listed in GN 02408.910B.3. or GN 02408.920F, OEIO notifies the Federal Benefits Unit (FBU) of the incorrect payment and asks the FBU to do a reclamation. For the FBU’s development, see GN 02408.930.

  3. 3. 

    If the incorrect payments went to an FI in Japan, and the total outstanding amount is at least $30, OEIO sends an MDW to the U.S. Embassy in Tokyo.

  4. 4. 

    If the incorrect payment went outside the U.S. to a country listed in GN 02408.920F, and if the total outstanding amount is $100 or more, the OEIO technicians must send a reclamation request to NPCE through ITS.gov. The technician inputs a stop-payment in ITS.gov with an event equal to the claimant’s date of death and initiates the reclamation.

    NPCE does a reclamation for all payments after death, except for already returned payments and joint bank accounts. OEIO also lists the returned payments received. For a description of NPCE’s development, see GN 02408.930. See process for OEIO’s follow-ups in GN 02408.910C.

  5. 5. 

    If the outstanding amount is less than $30, OEIO takes no action to recover the funds.

  6. 6. 

    OEIO is responsible for the reclamation under certain circumstances. For determining when OEIO is responsible for processing a reclamation request, see GN 02408.915.

C. Process for OEIO’s follow-up after sending reclamation requests to NPCE via ITS.gov

When OEIO sends a reclamation request to NPCE via ITS.gov, the technician places the case on hold for 45 days. When the diary matures, the technician will check ITS.gov for the status. NPCE sends out two letters to the bank for reclamation. If there is no response from the bank or if partial payment returned, NPCE annotates that the case is closed. If partial payment returned, OEIO follows instructions in GN 02408.945.


GN 02408 TN 49 - Stop Payments and Reclamations - 4/20/2021