Identification Number:
GN 02406 TN 85
Intended Audience:See Transmittal Sheet
Originating Office:DCBFM OFPO
Title:Failure to Receive a Check/Payment - Title II, Title XVI
Type:POMS Transmittals
Program:All Programs
Link To Reference:
 

PROGRAM OPERATIONS MANUAL SYSTEM
Part GN – General
Chapter 024 – Checks
Subchapter 06 – Failure to Receive a Check/Payment - Title II, Title XVI
Transmittal No. 85, 04/20/2021

Audience

PSC: BA, CCRE, IEBA, PETE, SPIKE, TSA, TST;
OCO-OEIO: BET, BIES, BTE, CCRE, CR, EIE, FCR, PETL, RECOVR;
OCO-ODO: BET, BTE, CCE, CR, CST, CTE, CTE TE, DSE, PAS, PETE, PETL, RCOVTA, RECOVR;
OCO-OEO: CST, LCST;
FO/TSC: CS, CS TII, CS TXVI, CSR, CTE, DRT, FR, OA, OS, RR, TA, TSC-CSR;

Originating Component

OFPO

Effective Date

Upon Receipt

Background

This is a Quick Action Transmittal. These revisions do not change or introduce new policy or procedure

Summary of Changes

GN 02406.510 Guidelines for Processing Foreign Nonreceipt Allegations in the Office of Earnings and International Operations (OEIO)

Philadelphia Financial Center (PFC) has been renamed to the National Payment Integrity and Resolution Center (NPIRC). The policy is being updated to reflect this name change

GN 02406.510 Guidelines for Processing Foreign Nonreceipt Allegations in the Office of Earnings and International Operations (OEIO)

A. Background

Checks delivered outside of the U.S. may arrive at different times of the month in each succeeding month. When processing foreign nonreceipt allegations, this inconsistency in check delivery dates may cause confusion.

B. Preliminary investigation verifications

Conduct a preliminary investigation to verify nonreceipt allegations from beneficiaries abroad. Determine whether:

  • we issued the payment;

  • the beneficiary was due to receive the payment;

  • we routed the check to the correct distributing post;

  • the allegation crossed in the mail with the check;

  • the beneficiary already contacted the Foreign Service Post (FSP);

  • the beneficiary recently moved;

  • the beneficiary is not receiving payments via direct deposit; or

  • the National Payment Integrity and Resolution Center (NPIRC)

    certified the payment.

C. Request for a signed statement of nonreceipt

When forwarding FSP reports of nonreceipt to the Department of the Treasury (Treasury) for investigation, do not request that FSP secure a signed statement of nonreceipt from the beneficiary. In this situation, Treasury will accept a signature sample in lieu of a signed statement.

D. Processing reports of theft, loss, or destruction of checks after negotiation

If the individual or place of business that cashed a payee’s check alleges theft, loss, or destruction after proper negotiation by the payee, annotate the allegation as “Holder in Due Course.” Route the allegation with the appropriate nonreceipt information by mail to the National Payment Integrity and Resolution Center (NPIRC) certified the payment

. For instruction on what information to route, see GN 02406.235.


GN 02406 TN 85 - Failure to Receive a Check/Payment - Title II, Title XVI - 4/20/2021