Identification Number:
GN 02408 TN 50
Intended Audience:See Transmittal Sheet
Originating Office:OFPO
Title:Stop Payments and Reclamations
Type:POMS Transmittals
Program:All Programs
Link To Reference:
 

PROGRAM OPERATIONS MANUAL SYSTEM
Part GN – General
Chapter 024 – Checks
Subchapter 08 – Stop Payments and Reclamations
Transmittal No. 50, 04/23/2021

Audience

PSC: BA, CCRE, CS, DS, IES, ILPDS, IPDS, PETE, RECONR, SCPS, TSA, TST;
OCO-OEIO: BIES, BTE, CCRE, CR, FCR, PETL, RECOVR;
OCO-ODO: BTE, CCE, CR, CST, CTE, CTE TE, DSE, PAS, PETE, PETL, RCOVTA, RECOVR;
FO/TSC: CS, CS TII, CS TXVI, CSR, CTE, FR, OA, OS, RR, TA, TSC-CSR;

Originating Component

OFPO

Effective Date

Upon Receipt

Background

This is a Quick Action Transmittal. These revisions do not change or introduce new policy or procedure.

The Kansas City Financial Center KFC is changing it's name to The National Payment Center Of Excellence NPCE. This is a quick Action Transmittal to reflect the changes to the Kansas City Financial Center KFC name to The National Payment Center Of Excellence NPCE. There are no additional changes or updates to this procedure.

Summary of Changes

GN 02408.930 International Direct Deposit (IDD) Reclamation Process for a Federal Benefits Unit (FBU)

 

GN 02408.930 International Direct Deposit (IDD) Reclamation Process for a Federal Benefits Unit (FBU)

A. Process when the FBU requests a refund from the financial institution (FI)

If incorrect payments went to an FI in France, Germany, Greece, Ireland, Italy, Norway, Poland, Portugal, Spain, Sweden, or United Kingdom, the appropriate FBU sends a reclamation letter and a response form to the FI and diaries for 30 days. The letter requests the FI to return the funds to the Federal Reserve Bank of New York’s (FRBNY) account at the contractor FI for that country.

If the FI has not responded within 30 days, the FBU follows up on the reclamation request and diaries for an additional 30 days. If the FI does not refund the money, or if it refunds only part of the money, the FBU notifies the Office of Earnings and International Operations (OEIO) of the efforts made, and the results of the reclamation request.

NOTE: For payments sent to an FI in Poland, the FBU may use this process. OEIO may request NPCE or the FBU to reclaim the payment.

B. Process for incorrect payments to Mexico

If incorrect payments went to an FI in Mexico, the FBU sends a letter to the estate or the survivors of the deceased beneficiary. Mexican banking law does not allow FIs to release any money from a customer’s account without a signed agreement from the account holder. They do not accept a statement after the account holder is dead, regardless of when the statement was made. The FBU in Mexico does not send any reclamation requests to an FI in Mexico.


GN 02408 TN 50 - Stop Payments and Reclamations - 4/23/2021