Effective Dates: 06/07/2023 - Present

Identification Number:
EM-23038
Intended Audience:All RCs/ARCs/ADs/FOs/TSCs
Originating Office:ORDP OISP
Title:EV-STAR Screen Enhancement – Instructions Will Follow Shortly
Type:EM - Emergency Messages
Program:Records Maintenance (Earnings & Enumeration)
Link To Reference:See References at the end of this EM.
 
Retention Date: June 07, 2024


A. Purpose
    The purpose of this emergency message is to announce the implementation of a new enhancement in the Employment Verification (E-Verify) SSA Tentative Nonconfirmation (TNC) Automated Response (EV-STAR) system.

B. Background

    Under the Department of Homeland Security’s (DHS) E-Verify program, employees can contest an SSA Tentative Nonconfirmation by visiting a Field Office (FO) or Social Security Card Center (SSCC) to update their Numident. After the technician takes the appropriate enumeration action, they communicate the status of the case to the employers via EV-STAR.

    The Social Security Administration and the DHS agency, U.S. Citizenship and Immigration Services (USCIS) worked together to improve the functionality of EV-STAR. USCIS developed an enhancement to the EV-STAR system giving SSA technicians the ability to capture a brief history of contacts/inquiries made by customers regarding E-Verify cases, whether in person or over the phone. Capturing the contact data will allow our users to track the case history and better assist the customer.


C. Instructions
    Completing the new contacts field is not mandatory; however, the fields will assist in capturing pertinent case information. The user will see the new option once they search for a case in EV-STAR.

    To add an entry to the contact history, technicians should follow the instructions below:
    · Add Contact:
      · The user will select the “Add Contact” button to add the contact information.
      · On the Add Contact screen, the user must complete the following mandatory fields:
          o Date of Contact
              § Enter the contact date in the following format: MM/DD/YYYY e.g.,04/27/2023
            o Contact Method
                § Select one of the following contact methods:
                    1. In Person
                    2. Phone Call
              o Comments field
                  § The user will document the issue and the action taken to assist the customer in resolving it.
                o Once the fields are completed the user will select “Add Contact” to add the information to the record.
        Note: If no contact has been made by a customer, then the contact history will display the following message: “No contacts have been added at this time.”

        Direct all program-related and technical questions to your Regional Office (RO) support staff using vHelp. RO support staff may refer questions, concerns, or problems to their Central Office contacts.

        Reference:
        RM 10245.100 Overview of the Employment Verification (E-Verify) SSA Tentative NonConfirmation (TNC) Automated Response (EV-STAR) System
        RM 10245.120 Introduction to the EV-STAR Computer Pages
        RM 10245.135 EV-STAR Case Summary Details

        EM-23038 - EV-STAR Screen Enhancement – Instructions Will Follow Shortly - 06/07/2023