SI 02301.235 Failure to Provide Information (N20)
Retitled the subsection as "Policy on when to apply the N20 suspension"
Clarified that Claims Specialists may also suspend a Supplemental Security Income (SSI) record due to a failure to comply with a request for information
Retitled the subsection as "Policy on when not to apply the N20 suspension"
Moved the contents of former subsection E (Procedure for handling undeliverable mail) here
Added examples situations in which to apply a payment status other than N20
Moved subsection I (Procedure before suspending SSI - N20) here and retitled it as "Procedure before applying the N20 suspension"
Added instructions for exhausting efforts to obtain requested information and documenting efforts
Added instructions for delivering an oral Privacy Act statement
Retitled this section as "Procedure for sending an initial written request
Added a link to the N20 Checklist
Added policy for when to send a new initial request
Formerly subsection F retitled as "Procedure for following up with nonresponders"
Added step-by-step instructions for telephone follow up
Added an oral Privacy Act statement
Updated policy to change follow-up times from 10 days to 15 days
Moved subsection G here and retitled it as "Procedure for handling personal follow-up contacts"
Added instructions for delivering an oral Privacy Act statement and a Privacy Act statement for face-to-face contact
Moved subsection H here
Updated policy to change the time to comply from 30 days to 45 days
Moved subsection J (Procedure to document and suspend SSI - N20) here and retitled it as "Procedure for documenting a record and applying an N20 suspension"
Added formats for Claims Specialists and management to document N20 determinations ans approve N20 suspension inputs
Added instructions for how to handle disapproved N20 determinations
Moved subsection C (Policy on effective dates of suspension and reinstatement - N20) here and retitled it as "Policy on effective dates for an N20 suspension and reinstating payments"
Clarified the policy to ensure Claims Specialists do not create overpayments due to N20 suspensions
Deleted subsection K "References", as references are shown throughout the transmittal