PROGRAM OPERATIONS MANUAL SYSTEMPart GN – GeneralChapter 017 – Totalization BenefitsSubchapter 37 – Agreement With GreeceTransmittal No. 2, 06/24/2021
The Office of Data Exchange, Policy Publications, and International Negotiations is now responsible for negotiating and implementing bilateral Social Security agreements. Accordingly, we are revising existing Totalization POMS sections to account for new component names, addresses, and workload processes. We also updated these instructions to meet the Agency's plain language requirements.
Summary of Changes
GN 01737.225 Requests for Status of Application for Greek Benefits
We created this new section to provide instructions for handling claims for Greek benefits filed in the United States with the Social Security Administration, Division of International Operations.
When the Division of International Operations (DIO) forwards information about a Greek claim, certified copies of evidence, and a copy of the worker’s U.S. coverage record to Greece, the Benefit Earnings Technician (BET) electronically stores the claims material in the Paperless Processing Center (PPC) system in DIO before forwarding the claim to the Greek agency. The system automatically generates a notice that the BET sends to the applicant.
If an applicant contacts the Social Security Administration (SSA) for status of his or her claim for Greek benefits and states that he or she has not received notification that DIO forwarded a claim to the Greek agency, check the PPC system. NOTE: Field offices are able to check the PPC system through the Paperless ROQS (Read Only Query System), accessible via iMain.
If PPC does not show that DIO forwarded the claim to Greece, advise the applicant to write directly to DIO at the following address:
If PPC shows that DIO forwarded the claim to the Greek agency, advise the applicant to contact the Greek agency directly. Applicants can find contact and other information online at:
Idryma Koinonikon Asfaliseon
(IKS) ( Social Insurance Institute)
Eleftheron Epangelmation (Social Security Organization for the Self-employed)
Hellenic Republic Ministry
of Labor and Social Affairs
DIO is unable to determine the status of a Greek claim after a technician forwards the claim to Greece. For more information about status requests for Totalization claims, see GN 01702.520.