Identification Number:
GN 01737 TN 2
Intended Audience:See Transmittal Sheet
Originating Office:ORDP ODEPPIN
Title:Agreement With Greece
Type:POMS Transmittals
Program:All Programs
Link To Reference:
 

PROGRAM OPERATIONS MANUAL SYSTEM
Part GN – General
Chapter 017 – Totalization Benefits
Subchapter 37 – Agreement With Greece
Transmittal No. 2, 06/24/2021

Audience

OCO-OEIO: BET, BIES, BTE, CIES, CTE, DSE, FCR, FDE, PETL, RECONE, RECONR, RECOVR;
FO/TSC: CS, CS TII, CSR, CTE, DRT, FR, OA, OS, RR, TA, TSC-CSR;

Originating Component

ODEPPIN

Effective Date

Upon Receipt

Background

The Office of Data Exchange, Policy Publications, and International Negotiations is now responsible for negotiating and implementing bilateral Social Security agreements. Accordingly, we are revising existing Totalization POMS sections to account for new component names, addresses, and workload processes. We also updated these instructions to meet the Agency's plain language requirements.

 

Summary of Changes

GN 01737.225 Requests for Status of Application for Greek Benefits

We created this new section to provide instructions for handling claims for Greek benefits filed in the United States with the Social Security Administration, Division of International Operations.

GN 01737.225 Requests for Status of Application for Greek Benefits

 

A. Automatic status notice for an application for Greek benefits

When the Division of International Operations (DIO) forwards information about a Greek claim, certified copies of evidence, and a copy of the worker’s U.S. coverage record to Greece, the Benefit Earnings Technician (BET) electronically stores the claims material in the Paperless Processing Center (PPC) system in DIO before forwarding the claim to the Greek agency. The system automatically generates a notice that the BET sends to the applicant.

B. Applicant requests status of a Greek claim

If an applicant contacts the Social Security Administration (SSA) for status of his or her claim for Greek benefits and states that he or she has not received notification that DIO forwarded a claim to the Greek agency, check the PPC system. NOTE: Field offices are able to check the PPC system through the Paperless ROQS (Read Only Query System), accessible via iMain.

1. PPC does not show DIO forwarded the claim to Greece

If PPC does not show that DIO forwarded the claim to Greece, advise the applicant to write directly to DIO at the following address:

Social Security Administration
OEIO - DIO
P. O. Box 17769
Baltimore, Maryland 21235-7769
USA

2. PPC shows DIO forwarded the claim to Greece

If PPC shows that DIO forwarded the claim to the Greek agency, advise the applicant to contact the Greek agency directly. Applicants can find contact and other information online at:

NOTE: 

DIO is unable to determine the status of a Greek claim after a technician forwards the claim to Greece. For more information about status requests for Totalization claims, see GN 01702.520.


GN 01737 TN 2 - Agreement With Greece - 6/24/2021