Identification Number:
GN 01725 TN 2
Intended Audience:See Transmittal Sheet
Originating Office:ORDP ODEPPIN
Title:Agreement with the Netherlands
Type:POMS Transmittals
Program:All Programs
Link To Reference:
 

PROGRAM OPERATIONS MANUAL SYSTEM
Part GN – General
Chapter 017 – Totalization Benefits
Subchapter 25 – Agreement with the Netherlands
Transmittal No. 2, 06/24/2021

Audience

OCO-OEIO: BET, BIES, BTE, CIES, CTE, DSE, FCR, FDE, PETL, RECONE, RECONR, RECOVR;
FO/TSC: CS, CS TII, CSR, CTE, DRT, DT, FR, OA, OS, RR, TA, TSC-CSR;

Originating Component

ODEPPIN

Effective Date

Upon Receipt

Background

The Office of Data Exchange, Policy Publications, and International Negotiations is now responsible for negotiating and implementing bilateral Social Security agreements. Accordingly, we are revising existing Totalization POMS sections to account for new component names, addresses, and workload processes. We also updated these instructions to meet the Agency's plain language requirements.

Summary of Changes

GN 01725.225 Requests for Status of Application for Dutch benefits

We created this new section to provide instructions for handling status requests for applications for Dutch benefits filed with the Social Security Administration, Division of International Operations.

GN 01725.225 Requests for Status of Application for Dutch benefits

 

A. Automatic status notice for an application for Dutch benefits

When the Division of International Operations (DIO) forwards claims material (such as information about a Dutch claim, certified copies of evidence, or a copy of the worker’s U.S. coverage record) to the Netherlands, the Benefit Earnings Technician (BET) electronically stores the claims material in the Paperless Processing Center (PPC) system in DIO before forwarding the claim to the Dutch agency. The system automatically generates a status notice that the BET sends to the applicant. The notice informs the applicant that DIO forwarded the claims material to the Netherlands.

B. Applicant requests status of a Dutch claim

If an applicant contacts the Social Security Administration (SSA) for status of his or her claim for Dutch benefits and states that he or she has not received notification that DIO forwarded the claim to the Dutch agency, check the PPC system. NOTE: Field offices are able to check the PPC system through the Paperless ROQS (Read Only Query System), accessible via iMain.

1. PPC does not show that DIO forwarded the claim to the Netherlands

If PPC does not show that DIO forwarded the claim to the Netherlands, advise the applicant to write directly to DIO at the following address:

Social Security Administration
OEIO - DIO
P. O. Box 17769
Baltimore, Maryland 21235-7769
USA

2. PPC shows that DIO forwarded the claim to the Netherlands

If PPC shows that DIO forwarded the claim to the Dutch agency, advise the applicant to contact the Dutch agency directly. Applicants can find contact and other information online at:

DIO is unable to determine the status of a Dutch claim after a technician forwards the claim to the Netherlands. For more information about status requests for Totalization claims, see GN 01702.520.


GN 01725 TN 2 - Agreement with the Netherlands - 6/24/2021