Identification Number:
GN 01763 TN 1
Intended Audience:See Transmittal Sheet
Originating Office:ORDP ODEPPIN
Title:Agreement with Iceland
Type:POMS Transmittals
Program:All Programs
Link To Reference:
 

PROGRAM OPERATIONS MANUAL SYSTEM
Part GN – General
Chapter 017 – Totalization Benefits
Subchapter 63 – Agreement with Iceland
Transmittal No. 1, 06/24/2021

Audience

PSC: CA, CS, ICDS, IES, ISRA, RECONR, SCPS, TSA, TST;
OCO-OEIO: CR, CTE, FCR, RECONR;
OCO-ODO: CR, CST, CTE, CTE TE;
FO/TSC: CS, CS TII, CSR, CTE, DRT, FR, OA, OS, RR, TA, TSC-CSR;

Originating Component

ODEPPIN

Effective Date

Upon Receipt

Background

The Office of Data Exchange, Policy Publications, and International Negotiations is now responsible for negotiating and implementing bilateral Social Security agreements. Accordingly, we are revising existing Totalization POMS sections to account for new component names, addresses, and workload processes. We also updated these instructions to meet the Agency's plain language requirements.

 

Summary of Changes

GN 01763.225 Requests for Status of Applications for Icelandic Benefits

We updated this section to account for changes in the process for handling requests for status of application for Icelandic benefits filed with the Social Security Administration, Division of International Operations.

GN 01763.225 Requests for Status of Applications for Icelandic Benefits

A. Automatic status notice for an application for Icelandic benefits

When the Division of International Operations (DIO) forwards claims material (such as information about an Icelandic claim, certified copies of evidence, or a copy of the worker’s U.S. coverage record) to Iceland, the Benefit Earnings Technician (BET) electronically stores the claims material in the Paperless Processing Center (PPC) system in DIO before forwarding the claim to the Icelandic agency. The system automatically generates a claim status notice that the BET sends to the applicant. The notice informs the applicant that DIO forwarded the claims material to Iceland.

B. Applicant requests status of an Icelandic claim

If an applicant contacts the Social Security Administration (SSA) for the status of his or her claim for Icelandic benefits and states that he or she has not received notification that DIO forwarded the claim to the Icelandic agency, check the PPC system. NOTE: Field offices are able to check the PPC system through the Paperless Read Only Query System (ROQS), accessible via iMain.

1. PPC does not show that DIO forwarded the claim to Iceland

If PPC does not show that DIO forwarded the claim to Iceland, advise the applicant to write directly to DIO at the following address:

Social Security Administration
OEIO - DIO
P. O. Box 17769
Baltimore, Maryland 21235-7769
USA

2. PPC shows that DIO forwarded the claim to Iceland

If PPC shows that DIO forwarded the claim to the Icelandic agency, advise the applicant to contact the Icelandic agency directly. Applicants can find contact and other information online at:

Tryggingastofnun (Social Security Administration)

DIO is unable to determine the status of an Icelandic claim after a technician forwards the claim to Iceland. For more information about status requests for Totalization claims, see GN 01702.520.


GN 01763 TN 1 - Agreement with Iceland - 6/24/2021