PROGRAM OPERATIONS MANUAL SYSTEMPart GN – GeneralChapter 017 – Totalization BenefitsSubchapter 11 – Agreement With NorwayTransmittal No. 3, 06/25/2021
The Office of Data Exchange, Policy Publications, and International Negotiations is now responsible for negotiating and implementing bilateral Social Security agreements. Accordingly, we are revising existing Totalization POMS sections to account for new component names, addresses, and workload processes. We also updated these instructions to meet the Agency's plain language requirements.
Summary of Changes
GN 01711.225 Requests for Status of Applications for Norwegian Benefits
We updated this section to account for a change to the system used to store copies of Totalization claims for benefits taken in the United States.
When the Division of International Operations (DIO) forwards information about a Norwegian claim, certified copies of evidence, and a copy of the worker’s U.S. coverage record to Norway, the Benefit Earnings Technician (BET) electronically stores the claims material in the Paperless Processing Center (PPC) system in DIO before forwarding the claim to the Norwegian agency. The system automatically generates a notice that the BET sends to the applicant.
If an applicant contacts the Social Security Administration (SSA) for the status of his or her claim for Norwegian benefits and states that he or she has not received notification that DIO forwarded a claim to the Norwegian agency, check the PPC system. NOTE: Field offices are able to check the PPC system through the Paperless ROQS (Read Only Query System), accessible via iMain.:
If PPC does not show that DIO forwarded the claim to Norway, advise applicant to write directly to DIO at the following address:
Social Security Administration
OEIO - DIO
P.O. Box 17769
Baltimore, Maryland 21235-7769
If PPC shows DIO forwarded the claim to the Norwegian agency, advise the applicant to contact the Norwegian agency directly. Applicants can find additional contact and other information online at:
Office for Social Insurance Abroad
DIO is unable to determine the status of a Norwegian claim after a technician forwards the claim to Norway. For more information about status requests in Totalization claims see GN 01702.520.