PROGRAM OPERATIONS MANUAL SYSTEMPart GN – GeneralChapter 017 – Totalization BenefitsSubchapter 35 – Agreement With IrelandTransmittal No. 2, 06/28/2021
The Office of Data Exchange, Policy Publications, and International Negotiations is now responsible for negotiating and implementing bilateral Social Security agreements. Accordingly, we are revising existing Totalization POMS sections to account for new component names, addresses, and workload processes. We also updated these instructions to meet the Agency's plain language requirements.
Summary of Changes
GN 01735.225 Requests for Status of Applications for Irish Benefits
We created this new section to provide instructions for handling requests for status of application for Irish benefits filed in the U.S..
When the Division of International Operations (DIO) forwards information about an Irish claim, certified copies of evidence, and a copy of the worker’s U.S. coverage record to Ireland, the Benefit Earnings Technician (BET) electronically stores the claims material in the Paperless Processing Center (PPC) system in DIO before forwarding the claim to the Irish agency. The system automatically generates a notice that the BET sends to the applicant.
If an applicant contacts the Social Security Administration (SSA) for status of his or her claim for Irish benefits and states that he or she has not received notification that DIO forwarded a claim to the Irish agency, check the PPC system. NOTE: Field offices are able to check the PPC system through the Paperless ROQS (Read Only Query System), accessible via iMain.
If PPC does not show that DIO forwarded the claim to Ireland, advise the applicant to write directly to DIO at the following address:
If PPC shows DIO forwarded the claim to the Irish agency, advise the applicant to contact the Irish agency directly. Applicants can find contact and other information online at:
NOTE:DIO is unable to determine the status of an Irish benefits claim after a technician forwards the claim to Ireland. For more information about status requests for Totalization claims, see GN