PROGRAM OPERATIONS MANUAL SYSTEMPart GN – GeneralChapter 017 – Totalization BenefitsSubchapter 23 – Agreement with FranceTransmittal No. 2, 06/28/2021
The Office of Data Exchange, Policy Publications, and International Negotiations is now responsible for negotiating and implementing bilateral Social Security agreements. Accordingly, we are revising existing Totalization POMS sections to account for new component names, addresses, and workload processes. We also updated these instructions to meet the Agency's plain language requirements.
Summary of Changes
GN 01723.225 Requests for Status of Applications for French Benefits
We created this new section in order to provide instructions to technicians for handling requests for status of applications filed for French benefits while in the United States.
When the Division of International Operations (DIO) forwards information about a French claim, certified copies of evidence, and a copy of the worker’s U.S. coverage record to France, the Benefit Earnings Technician (BET) electronically stores the claims material in the Paperless Processing Center (PPC) system in DIO before forwarding the claim to the French agency. The system automatically generates a notice that the BET sends to the applicant.
If an applicant contacts the Social Security Administration (SSA) for status of his or her claim for French benefits and states that he or she has not received notification that DIO forwarded a claim to the French agency, check the PPC system. NOTE: Field offices are able to check the PPC system through the Paperless ROQS (Read Only Query System), accessible via iMain.
If PPC does not show that DIO forwarded the claim to France, advise the applicant to write directly to DIO at the following address:
If PPC shows DIO forwarded the claim to France, advise applicant to contact the French agency directly. Applicants can find contact and other information online at:
Central Agency of
Social Security Agencies (ACOSS)
NOTE: DIO is unable to determine the status of a French benefits claim after a technician forwards the claim to France. For more information about status requests for Totalization claims, see GN 01702.520