PROGRAM OPERATIONS MANUAL SYSTEMPart GN – GeneralChapter 017 – Totalization BenefitsSubchapter 43 – Agreement With AustraliaTransmittal No. 1, 07/09/2021
The Office of Data Exchange, Policy Publications, and International Negotiations is now responsible for negotiating and implementing bilateral Social Security agreements. Accordingly, we are revising existing Totalization POMS sections to account for new component names, addresses, and workload processes. We also updated these instructions to meet the Agency's plain language requirements.
Summary of Changes
GN 01743.225 Requests for Status of Applications for Australian Benefits
We updated this section to provide new instructions for handling requests for status of applications for Australian benefits filed with the Social Security Administration, Division of International Operations.
When the Division of International Operations (DIO) forwards claims material (such as information about a Australian claim, certified copies of evidence, or a copy of the worker’s U.S. coverage record) to Australia, the Benefit Earnings Technician (BET) electronically stores the claims material in the Paperless Processing Center (PPC) system in DIO before forwarding the claim to the Australian agency. The system automatically generates a notice that the BET sends to the applicant. This notice informs the applicant that DIO forwarded the claims material to Australia.
If an applicant contacts the Social Security Administration (SSA) for status of his or her claim for Australian benefits and states that he or she has not received notification that DIO forwarded the claim to the Australian agency, check the PPC system. NOTE: Field offices are able to check the PPC system through the Paperless ROQS (Read Only Query System), accessible via iMain.
If PPC does not show that DIO forwarded the claim to Australia, advise the applicant to write directly to DIO at the following address:
If PPC shows that DIO forwarded the claim to Australia, advise the applicant to contact the Australian agency directly. Applicants can find contact and other information online at:
DIO is unable to determine the status of an Australian claim after a technician forwards the claim to Australia. For more information about status requests for Totalization claims, see GN 01702.520.