Identification Number:
GN 01743 TN 1
Intended Audience:See Transmittal Sheet
Originating Office:ORDP ODEPPIN
Title:Agreement With Australia
Type:POMS Transmittals
Program:All Programs
Link To Reference:
 

PROGRAM OPERATIONS MANUAL SYSTEM
Part GN – General
Chapter 017 – Totalization Benefits
Subchapter 43 – Agreement With Australia
Transmittal No. 1, 07/09/2021

Audience

OCO-OEIO: BET, BIES, BTE, CIES, CTE, DSE, FCR, FDE, PETL, RECONE, RECONR, RECOVR;
FO/TSC: CS, CS TII, CSR, CTE, DRT, FR, OA, OS, RR, TA, TSC-CSR;

Originating Component

ODEPPIN

Effective Date

Upon Receipt

Background

The Office of Data Exchange, Policy Publications, and International Negotiations is now responsible for negotiating and implementing bilateral Social Security agreements. Accordingly, we are revising existing Totalization POMS sections to account for new component names, addresses, and workload processes. We also updated these instructions to meet the Agency's plain language requirements.

 

Summary of Changes

GN 01743.225 Requests for Status of Applications for Australian Benefits

We updated this section to provide new instructions for handling requests for status of applications for Australian benefits filed with the Social Security Administration, Division of International Operations.

GN 01743.225 Requests for Status of Applications for Australian Benefits

 

A. Automatic status notice for Australian benefits

When the Division of International Operations (DIO) forwards claims material (such as information about a Australian claim, certified copies of evidence, or a copy of the worker’s U.S. coverage record) to Australia, the Benefit Earnings Technician (BET) electronically stores the claims material in the Paperless Processing Center (PPC) system in DIO before forwarding the claim to the Australian agency. The system automatically generates a notice that the BET sends to the applicant. This notice informs the applicant that DIO forwarded the claims material to Australia.

B. Applicant requests status of an Australian claim

If an applicant contacts the Social Security Administration (SSA) for status of his or her claim for Australian benefits and states that he or she has not received notification that DIO forwarded the claim to the Australian agency, check the PPC system. NOTE: Field offices are able to check the PPC system through the Paperless ROQS (Read Only Query System), accessible via iMain.

1. PPC does not show that DIO forwarded the claim to Australia

If PPC does not show that DIO forwarded the claim to Australia, advise the applicant to write directly to DIO at the following address:

Social Security Administration
OEIO - DIO
P. O. Box 17769
Baltimore, Maryland 21235-7769
USA

2. PPC shows that DIO forwarded the claim to Australia

If PPC shows that DIO forwarded the claim to Australia, advise the applicant to contact the Australian agency directly. Applicants can find contact and other information online at:

DIO is unable to determine the status of an Australian claim after a technician forwards the claim to Australia. For more information about status requests for Totalization claims, see GN 01702.520.


GN 01743 TN 1 - Agreement With Australia - 7/09/2021