Identification Number:
GN 01721 TN 5
Intended Audience:
Originating Office:ORDP ODEPPIN
Title:Agreement with Spain
Type:POMS Transmittals
Program:All Programs
Link To Reference:
 

PROGRAM OPERATIONS MANUAL SYSTEM
Part GN – General
Chapter 017 – Totalization Benefits
Subchapter 21 – Agreement with Spain
Transmittal No. 5, 07/12/2021

Originating Component

CMS

Effective Date

Upon Receipt

Background

This is a Quick Action Transmittal and there is no change to policy or procedure. The Office of Data Exchange, Policy Publications, and International Negotiations is now responsible for negotiating and implementing bilateral Social Security agreements. Accordingly, we are revising existing Totalization POMS sections to account for new component names, addresses, and workload processes. We also updated these instructions to meet the Agency's plain language requirements.

Summary of Changes

GN 01721.225 Requests for Status of Application for Spanish Benefits

We updated this section to clarify the instructions for handling claims for Spanish benefits filed with the Social Security Administration, Division of International Operations.

GN 01721.225 Requests for Status of Application for Spanish Benefits

 

A. Automatic status notice for an application for Spanish benefits

When the Division of International Operations (DIO) forwards claim material (such as information about a Spanish claim, certified copies of evidence, or a copy of the worker’s U.S. coverage record to Spain), the Benefit Earnings Technician (BET) electronically stores the claims material in the Paperless Processing Center (PPC) system in DIO before forwarding the claim to the Spanish agency. The system automatically generates a notice that the BET sends to the applicant. The notice informs the applicant that DIO forwarded the claims material to Spain.

 

B. Applicant requests status of a Spanish claim

If an applicant contacts the Social Security Administration (SSA) for status of his or her claim for Spanish benefits and states that he or she has not received notification that DIO forwarded the claim to the Spanish agency, check the PPC system. NOTE: Field offices are able to check the PPC system through the Paperless ROQS (Read Only Query System), accessible via iMain.

1. PPC does not show that DIO forwarded the claim to Spain

If PPC does not show that DIO forwarded the claim to Spain, advise the applicant to write directly to DIO at the following address:

Social Security Administration
OEIO - DIO
P. O. Box 17769
Baltimore, Maryland 21235-7769
USA

2. PPC shows that DIO forwarded the claim to Spanish

If PPC shows DIO forwarded the claim to the Spanish agency, advise the applicant to contact the Spanish agency directly. Applicants can find contact and other information online at:

DIO is unable to determine the status of Spanish claims after a technician forwards the claim to Spain. For more information about status requests for Totalization claims, see GN 01702.520.


GN 01721 TN 5 - Agreement with Spain - 7/12/2021