Identification Number:
GN 01723 TN 3
Intended Audience:
Originating Office:ORDP ODEPPIN
Title:Agreement with France
Type:POMS Transmittals
Program:All Programs
Link To Reference:

Part GN – General
Chapter 017 – Totalization Benefits
Subchapter 23 – Agreement with France
Transmittal No. 3, 07/12/2021

Originating Component


Effective Date

Upon Receipt


This is a Quick Action Transmittal and no change to policy or procedure. The Office of Data Exchange, Policy Publications, and International Negotiations is now responsible for negotiating and implementing bilateral Social Security agreements. Accordingly, we are revising existing Totalization POMS sections to account for new component names, addresses, and workload processes. We also updated these instructions to meet the Agency's plain language requirements.

Summary of Changes

GN 01723.225 Requests for Status of Applications for French Benefits

We updated this section to clarify the instructions for handling claims for French benefits filed with the Social Security Administration, Division of International Operations.

GN 01723.225 Requests for Status of Applications for French Benefits


A. Automatic status notice for an application for French benefits

When the Division of International Operations (DIO) forwards claims material (such as information about a French claim, certified copies of evidence, or a copy of the worker’s U.S. coverage record) to France, the Benefit Earnings Technician (BET) electronically stores the claims material in the Paperless Processing Center (PPC) system in DIO before forwarding the claim to the French agency. The system automatically generates a notice that the BET sends to the applicant. The notice informs the applicant that DIO forwarded the claims material to France.

B. Applicant requests status of a French claim

If an applicant contacts the Social Security Administration (SSA) for status of his or her claim for French benefits and states that he or she has not received notification that DIO forwarded the claim to the French agency, check the PPC system. NOTE: Field offices are able to check the PPC system through the Paperless ROQS (Read Only Query System), accessible via iMain.


1. PPC does not show that DIO forwarding the claim to France

If PPC does not show that DIO forwarded the claim to France, advise the applicant to write directly to DIO at the following address:

Social Security Administration
P. O. Box 17769
Baltimore, Maryland 21235-7769


2. PPC shows that DIO forwarded the claim to France

If PPC shows DIO forwarded the claim to France, advise applicant to contact the French agency directly. Applicants can find contact and other information online at:

Central Agency of Social Security Agencies (ACOSS)

NOTE: DIO is unable to determine the status of a French benefits claim after a technician forwards the claim to France. For more information about status requests for Totalization claims, see GN 01702.520

GN 01723 TN 3 - Agreement with France - 7/12/2021