PROGRAM OPERATIONS MANUAL SYSTEMPart GN – GeneralChapter 017 – Totalization BenefitsSubchapter 19 – Agreement with the United KingdomTransmittal No. 3, 07/13/2021
The Office of Data Exchange, Policy Publications, and International Negotiations is now responsible for negotiating and implementing bilateral Social Security agreements. Accordingly, we are revising existing Totalization POMS sections to account for new component names, addresses, and workload processes. We also updated these instructions to meet the Agency's plain language requirements.
Summary of Changes
GN 01719.225 Requests for Status of Applications for U.K. Benefits
We created this new section of policy to provide instructions for handling requests for status of applications filed with the Social Security Administration, Division of International Operations for United Kingdom benefits.
When the Division of International Operations (DIO) forwards claims material (such as information about a U.K. claim, certified copies of evidence, or a copy of the worker’s U.S. coverage record) to the U.K., the Benefit Earnings Technician (BET) electronically stores the claims material in the Paperless Processing Center (PPC) system in DIO before forwarding the claim to the U.K. agency. The system automatically generates a notice that the BET sends to the applicant. The notice informs the applicant that DIO forwarded the claims material to the U.K.
If an applicant contacts the Social Security Administration (SSA) for the status of his or her claim for U.K. benefits and states that he or she has not received notification that DIO forwarded the claim to the U.K. agency, check the PPC system. NOTE: Field offices are able to check the PPC system through the Paperless ROQS (Read Only Query System), accessible via iMain.
If PPC does not show that DIO forwarded the claim to the U.K., advise the applicant to write directly to DIO at the following address:
Social Security Administration
OEIO - DIO
P.O. Box 17769
If PPC shows DIO forwarded the claim to the U.K. agency, advise the applicant to contact the U.K. agency directly. Applicants can find contact and other information online at:
Note: DIO is unable to determine the status of a U.K. claim after a technician forwards the claim to the U.K. For more information about status requests related to Totalization claims see GN 01702.520.