Identification Number:
GN 01739 TN 3
Intended Audience:
Originating Office:ORDP ODEPPIN
Title:Agreement with Chile
Type:POMS Transmittals
Program:All Programs
Link To Reference:
 

PROGRAM OPERATIONS MANUAL SYSTEM
Part GN – General
Chapter 017 – Totalization Benefits
Subchapter 39 – Agreement with Chile
Transmittal No. 3, 07/13/2021

Originating Component

ODEPPIN

Effective Date

Upon Receipt

Background

This is a Quick Action Transmittal. These revisions do not change or introduce new policy or procedure. The Office of Data Exchange, Policy Publications, and International Negotiations is now responsible for negotiating and implementing bilateral Social Security agreements. Accordingly, we are revising existing Totalization POMS sections to account for new component names, addresses, and workload processes. We also updated these instructions to meet the Agency's plain language requirements.

Summary of Changes

GN 01739.225 Requests for Status of Application for Chilean Benefits

We are updating this section to clarify the instructions for handling claims for Chilean benefits filed with the Social Security Administration, Division of International Operations.

GN 01739.225 Requests for Status of Application for Chilean Benefits

A. Automatic status notice for an application for Chilean benefits

When the Division of International Operations (DIO) forwards claims material (such as information about a Chilean claim, certified copies of evidence, or a copy of the worker’s U.S. coverage record) to Chile, the Benefit Earnings Technician (BET) electronically stores the claims material in the Paperless Processing Center (PPC) system in DIO before forwarding the claim to the Chilean agency. The system automatically generates a claims status notice that the BET sends to the applicant. The notice informs the applicant that DIO forwarded the claim to Chile.

B. Applicant requests status of a Chilean claim

If an applicant contacts the Social Security Administration (SSA) for status of his or her claim for Chilean benefits and states that he or she has not received notification that DIO forwarded the claim to the Chilean agency, check the PPC system. NOTE: Field offices are able to check the PPC system through the Paperless ROQS (Read Only Query System), accessible via iMain.

1. PPC does not show that DIO forwarded the claim to Chile

If PPC does not show that DIO forwarded the claim to Chile, advise the applicant to write directly to DIO at the following address:

Social Security Administration
OEIO - DIO
P. O. Box 17769
Baltimore, Maryland 21235-7769
USA

2. PPC shows that DIO forwarded the claim to Chile

If PPC shows that DIO forwarded the claim to the Chilean agency, advise the applicant to contact the Chilean agency directly. Applicants can find contact and other information online at:

Social Security Institute

DIO is unable to determine the status of a Chilean claim after a technician forwards the claim to Chile. For more information about status requests for Totalization claims, see GN 01702.520.


GN 01739 TN 3 - Agreement with Chile - 7/13/2021