Identification Number:
GN 01733 TN 3
Intended Audience:See Transmittal Sheet
Originating Office:ORDP ODEPPIN
Title:Agreement With Luxembourg
Type:POMS Transmittals
Program:All Programs
Link To Reference:
 

PROGRAM OPERATIONS MANUAL SYSTEM
Part GN – General
Chapter 017 – Totalization Benefits
Subchapter 33 – Agreement With Luxembourg
Transmittal No. 3, 07/14/2021

Audience

OCO-OEIO: BET, BIES, BTE, CIES, CTE, DSE, FCR, FDE, PETL, RECONE, RECONR, RECOVR;
FO/TSC: CS, CS TII, CSR, CTE, DRT, FR, OA, OS, RR, TA, TSC-CSR;

Originating Component

ODEPPIN

Effective Date

Upon Receipt

Background

The Office of Data Exchange, Policy Publications, and International Negotiations is now responsible for negotiating and implementing bilateral Social Security agreements. Accordingly, we are revising existing Totalization POMS sections to account for new component names, addresses, and workload processes. We also updated these instructions to meet the Agency's plain language requirements.

Summary of Changes

GN 01733.225 Requests for Status of Applications for Luxembourg Benefits

We created this new section to provide instructions for handling requests for status of applications for Luxembourg benefits filed while in the U.S.

GN 01733.225 Requests for Status of Applications for Luxembourg Benefits

 

A. Automatic status notice for an application for Luxembourg benefits

When the Division of International Operations (DIO) forwards information about a Luxembourg claim, certified copies of evidence, and a copy of the worker’s U.S. coverage record to Luxembourg, the Benefit Earnings Technician (BET) electronically stores the claims material in the Paperless Processing Center (PPC) system in DIO before forwarding the claim to the Luxembourg agency. The system automatically generates a notice that the BET sends to the applicant.

B. Applicant requests status of Luxembourg claim

If an applicant contacts the Social Security Administration (SSA) for status of his or her claim for Luxembourg benefits and states that he or she has not received notification that DIO forwarded a claim to the Luxembourg agency, check the PPC system. NOTE: Field offices are able to check the PPC system through the Paperless ROQS (Read Only Query System), accessible via iMain.

1. PPC does not show DIO forwarded the claim to Luxembourg

If PPC does not show that DIO forwarded the claim to the Luxembourg agency, advise the applicant to write directly to DIO at the following address:

Social Security Administration
OEIO _ DIO
P. O. Box 17769
Baltimore, Maryland 21235-7769
USA

2. PPC shows that DIO forwarded the claim to Luxembourg

If PPC shows DIO forwarded the claim to the Luxembourg agency, advise the applicant to contact the Luxembourg agency directly. Applicants can find contact and other information online at:

NOTE: DIO is unable to determine the status of a Luxembourg benefits claim after a technician forwards the claim to Luxembourg. For more information about status requests for Totalization claims, see GN 01702.520.


GN 01733 TN 3 - Agreement With Luxembourg - 7/14/2021