Identification Number:
NL 00725 TN 28
Intended Audience:See Transmittal Sheet
Originating Office:Systems OITEBS
Title:Modernized Claims System (MCS) Notices
Type:POMS Transmittals
Program:All Programs
Link To Reference:
 

PROGRAM OPERATIONS MANUAL SYSTEM
Part NL – Notices, Letters and Paragraphs
Chapter 007 – Letters and Paragraphs for Title II, Title XVI, and Title XVIII
Subchapter 25 – Modernized Claims System (MCS) Notices
Transmittal No. 28, 07/17/2019

Audience

PSC: BA, CA, CCRE, CS, DS, ICDS, IES, ILPDS, IPDS, ISRA, NPR, PETE, RECONR, SCPS, TSA, TST;
OCO-OEIO: BET, BIES, BTE, CC, CCRE, CDT, CR, CTE, ERE, FDE, PETL, RECONE, RECONR, RECOVR;
OCO-ODO: BTE, CCE, CR, CST, CT, CTE, CTE TE, DE, DEC, DS, DSE, PAS, PETE, PETL, RCOVTA, RECOVR;
FO/TSC: CS, CS TII, CSR, DRT, DT, FR, OA, OS, RR, TA, TSC-CSR;

Originating Component

OITEBS

Effective Date

Upon Receipt

Background

We are updating Program Operations Manual System (POMS) sections in NL 00725 of Modernized Claims System (MCS) effective February 22, 2019 release.

Language changes for notices in the attached sections are a direct result of updates requested by Policy and the Office of Income Security Programs (OISP) in support of the Removal of the Social Security Number from Mailed Documents (RSSNMD), which involves removing the Social Security Number (SSN) and replacing it with the Beneficiary Notice Control number (BNC#). Also, updating the Spanish notice language to correct the contact office for claimants living in Mexico.

Summary of Changes

NL 00725.215 “DSL” UTIs - Disallowance

We corrected the Spanish notice language for UTI DSL055 so it reads correctly; in plain language and include the correct SSA foreign contact offices web link for beneficiaries who reside in Mexico.

 

NL 00725.420 “SSA” UTIs – Headings and Signatures

We are implementing the new header UTI HDR030 and updating UTI SSAH16 to generate the new Beneficiary Notice Control number (BNC#) in place of the Social Security Number (SSN) on all notices and subsequent pages. This UTI will replace the current header UTI SSAH28, which will be made obsolete.

NL 00725.215 “DSL” UTIs – Disallowance

DSL036 Lead-in for all Reconsideration Disallowances

You asked us to take another look at  (1)  claim for benefits. Someone who did not make the first decision reviewed  (2)  case, including any new facts we received, and found that our first decision was correct.


Fill-ins:
(1) “your”/FN possessive
(2) “your”/“her”/“his”

DSL037 Disallowance of Auxiliary/Survivor Benefits Due to Entitlement to Higher Benefits on Primary Account

 (1)   (2)  not qualify for  (3)  benefits because  (4)   (5)  entitled to an equal or larger benefit on another Social Security record.


Fill-ins:
(1) “You”/BGN plus BLN
(2) “do”/“does”
(3) type of benefit
(4) “you”/“she”/“he”
(5) “are”/“is”

DSL038 Disallowance Introduction

We are writing to tell you that  (1)  not qualify for  (2)   (3)  .


Fill-ins:
(1) “you do”/Beneficiary Full Name “does”
(2) “U.S.”/null
(3) type of benefit (e.g. Medicare, retirement benefits, disability benefits, etc.)

DSL039 Auxiliary Disallowance – Number Holder not Entitled

 (1)  not qualify for Social Security benefits on  (2)  record because  (3)  is not entitled to any benefits.


Fill-ins:
(1) “You do”/“She does”/“He does”
(2) NH's name possessive
(3) “she”/“he”

DSL041 Parent Disallowance – Number Holder Alive

 (1)  not qualify for parent's benefits on  (2)  Social Security record because  (3)  is alive. We can only pay parent's benefits in the event of  (4)  death.


Fill-ins:
(1) “You do”/“She does”/“He does”
(2) NH's name possessive
(3) “she”/“he”
(4) “her”/“his”

DSL045 English Translation for Spanish Cover Letter – Affirmation of Denial on Reconsideration – Domestic/Foreign/Mexico Address

Your claim for Social Security benefits was reviewed as you requested. We regret that we were unable to approve it. A person who did not make the first decision carefully reviewed all of the evidence and information before making this decision.

DSL050 English Translation for Spanish Cover Letter – Denials/Disallowances – Domestic/Foreign Address

We are unable to approve your claim for Social Security benefits. The enclosed explanation in English tells you why. If you need help translating it, ask someone familiar with both English and Spanish to help you or contact any Social Security office.

DSL055 English Translation for Spanish Cover Letter – Denials/Disallowances – Mexico Address

We are unable to approve your claim for Social Security benefits. The enclosed explanation in English tells you why. If you need help translating it, ask someone who understands both English and Spanish to help you.

We invite you to visit our website at www.socialsecurity.gov to find general information about Social Security. If you have questions, please contact any Social Security office or your nearest Federal Benefits Unit. Visit  (1)  for a list of Federal Benefits Units.


Fill-ins:
(1) www.socialsecurity.gov/foreign/foreign.htm

 

NL 00725.420 “SSA” UTIs – Headings and Signatures

SSAH01 First and Second Line Headings

Social Security Administration

Retirement, Survivors and Disability Insurance

SSAH02 Third Line Heading

Notice of Award

SSAH03 Third Line Heading

Notice of Disapproved Claim

SSAH04 Third Line Heading

Claim Information

SSAH05 Third Line Heading

Important Information

SSAH16 Third Line Heading

BNC#:

HDR030 Third Line Heading

Date:

BNC#:

SSAH30 Payment Name and Address

Addressee

SSAH40 Return Address

Northeastern Program Service Center
155-10 Jamaica Avenue
Jamaica, New York 11432-3898

SSAH41 Return Address

Mid-Atlantic Program Service Center
300 Spring Garden Street
Philadelphia, Pennsylvania 19123-2992

SSAH42 Return Address

Southeastern Program Service Center
1200 Rev. Abraham Woods, Jr. Blvd
Birmingham, Alabama 35285-0001

SSAH43 Return Address

Great Lakes Program Service Center
600 West Madison Street
Chicago, Illinois 60661-2474

SSAH44 Return Address

Western Program Service Center
P.O. Box 2000
Richmond, California 94802-1000

SSAH45 Return Address

Mid-America Program Service Center
601 East Twelfth Street
Kansas City, Missouri 64106-2859

SSAH46 Return Address

Office of Central Operations
1500 Woodlawn Drive
Baltimore, Maryland 21241-1500

SSAH47 Return Address

Office of Central Operations
P.O. Box 17769
Baltimore, Maryland 21235-7769 U.S.A.

Fill-ins for SSAH40 - SSAH47

(1) TELEPHONE CONTACT/CERTIFIED MAIL/null

(2) Actual telephone number in format ###-###-#### if number is available and if fill-in (1) = TELEPHONE CONTACT, otherwise null.

SSAS01 Signature

(Signature of Commissioner of Social Security)

First Name Last Name

Commissioner of Social Security

SSAS02 Signature

Social Security Administration

SSAS03 Signature

Social Security Administration

SSAS04 Signature

Social Security Administration

SSAS05 Signature

Social Security Administration

SSAS06 Signature

Social Security Administration

SSAS07 Signature

Social Security Administration

SSAS08 Signature

Social Security Administration

SSAS09 Signature

Social Security Administration


NL 00725 TN 28 - Modernized Claims System (MCS) Notices - 7/17/2019