Some courts are refusing to provide information over the phone. If unable to convince the court to release the information over the phone, prepare a written request for the information needed (GN 02215.050B.3.) on PC letterhead. Include a postage paid direct contact return envelope. Establish a 60-day follow-up diary via the DRDY screen (MSOM DMS 006.021) Diary Code 5. Input the following message to the MBR “Estate Development Letter sent to probate court. See DMS Remarks.” Annotate the DMS Remarks with the court information of where the letter was sent.
When the diary matures, determine the status of the estate. If no response received from the probate court when the diary matures, send a second written request. If no response is received from the second request, and the debt is $20,000 or more, refer to the FO for the next action. If the debt is less than $20,000, pursue recovery from any other person (s) on the same earnings record, where appropriate, or terminate collection efforts if there is no such person(s).