Do individuals have to enter the correct Remittance ID?
Yes, in order for individuals to use online bill pay, they must enter the correct Remittance ID. If the Remittance ID is entered into the financial institution’s online bill pay service incorrectly, the payment may be applied to the wrong SSA record or returned to the remitter.
How will the payment be displayed on the ROAR and SSR?
Online bill pay transactions will appear on the record (SSR or MBR) with an OLBP code for identification in the ADN field of the SSR and the DTN field of the MBR/ROAR.
What happens if the debtor claims to have repaid, but the payment is not
Refer individuals to their financial institution’s customer service team.
Can the debtor use the same remittance ID?
For recurring payments to the same debt, the remittance ID can be re-used. If a new debt or multiple debts are involved (ex. TII and TXVI), a different ‘payee’ should be established by individuals using the corresponding remittance ID for each debt.
What happens if we do not match remittance IDs?
Funds will be returned to the individual’s bank account back through the online bill pay system.
What happens if the debtor picked the wrong payee when they searched for payees?
SSA cannot take an action to correct this payment error. Refer individuals to their financial institution’s customer service team.