Identification Number:
GN 00210 TN 41
Intended Audience:See Transmittal Sheet
Originating Office:ORDP OISP
Title:Same-Sex Marriage Claims
Type:POMS Transmittals
Program:All Programs
Link To Reference:
 

PROGRAM OPERATIONS MANUAL SYSTEM
Part GN – General
Chapter 002 – Applications and Interviews
Subchapter 10 – Same-Sex Marriage Claims
Transmittal No. 41, 08/10/2020

Audience

PSC: CA, CS, ICDS, IES, ISRA, RECONR, SCPS, TSA, TST;
OCO-OEIO: BET, CAQCR, CR, CTE, ERE, FCR, FDEC, RECONE, RECONR;
OCO-ODO: BET, CR, CST, CTE, CTE TE, DE, DEC, DS, RCOVTA, RECONE, RECOVR;
FO/TSC: CS, CS TII, CS TXVI, CSR, CTE, DRT, FR, OA, OS, RR, TA, TSC-CSR;

Originating Component

OISP

Effective Date

Upon Receipt

Background

This is a Quick Action Transmittal. These revisions do not change or introduce new policy or procedure. We made revisions to reflect the current procedures.

 

Summary of Changes

GN 00210.010 Interviewing and Handling Inquiries for Individuals with Claims Involving Same-Sex Relationships

Subsection B.

2nd paragraph 2nd sentence

We are removing the obsolete reference to "LPF Proofs/Appointment (LPFP) screen" and replacing it with "Leads Protective Filing Information (LPF1) screen.”

3rd paragraph 2nd sentence

We are removing the obsolete reference to "PE Appointment (APPE) screen" and replacing it with "Post Entitlement Appointment Information (PEAI) screen".

GN 00210.010 Interviewing and Handling Inquiries for Individuals with Claims Involving Same-Sex Relationships

A. General instructions for interviewing individuals with claims involving same-sex relationships

Our policy is to provide meaningful access to all of our programs, provide sensitive service to all individuals, and treat each individual with dignity and respect. When interviewing individuals with claims involving same-sex relationships, follow the interviewing guidelines found in GN 00203.000.

Be mindful to do the following:

  • Protect the confidentiality of each individual.

  • Always treat the individual with dignity and respect.

  • Be aware that the individual's relationship is a personal matter. You should inquire about the relationship only if necessary for claims filing or adjudication purposes.

  • Ask only questions that are necessary to complete the transaction.

  • Use gender-neutral terms to refer to relationships. For example, use spouse instead of husband or wife. Use parent instead of mother or father.

B. National 800 Number Network (N8NN) instructions for handling inquiries from individuals with claims involving same-sex relationships

Advise callers that we are accepting claims and encourage anyone who believes that he or she may be entitled to or eligible for benefits to apply.

Follow the instructions in TC 10010.020 and TC 10001.070 to create initial claims appointments or referrals. Use the REMARKS field on the Leads Protective Filing Information (LPFI) screen to:

  • provide the FO with any special information about the appointment or referral; and

  • annotate “626 case” to alert the FO about the potential entitlement or eligibility.

Follow the instructions in TC 04005.000 to establish post-entitlement or non-claims appointments when appropriate. Use the REMARKS field on the Post Entitlement Appointment Information (PEAI) screen to:

  • provide the FO any special information about the appointment or referral; and

  • annotate “626 case” to alert the FO about the potential entitlement or eligibility.

C. References


GN 00210 TN 41 - Same-Sex Marriage Claims - 8/10/2020