Identification Number:
GN 00903 TN 13
Intended Audience:See Transmittal Sheet
Originating Office:ORDP OISP
Title:Information and Referral Services
Type:POMS Transmittals
Program:All Programs
Link To Reference:
 

PROGRAM OPERATIONS MANUAL SYSTEM
Part GN – General
Chapter 009 – Miscellaneous FO and OIO Activity
Subchapter 03 – Information and Referral Services
Transmittal No. 13, 08/11/2020

Audience

PSC: SCPS;
OCO-OEIO: BET, CAQCR, CR, CTE, FCR, FDE, FDEC;
FO/TSC: CS, CS TII, CS TXVI, CSR, CTE, DRT, DT, FR, OA, OS, RR, TA, TSC-CSR;

Originating Component

OISP

Effective Date

Upon Receipt

Background

This is a Quick Action Transmittal. These revisions do not change or introduce new policy or procedure.

Summary of Changes

GN 00903.150 Teleservice Center Role for Information and Referral (I&R) Services

  • In support of the release of the enhanced Leads and Appointment System (eLAS), we removed the reference to the FO I & R file and replaced it with the Field Office Informational/Referral Screen in the fourth sentence.

  • In support of the release of the enhanced Leads and Appointment System (eLAS), we removed the MSOM reference MSOM APPTS 001.003 and replaced it with MS 00601.003.

GN 00903.150 Teleservice Center Role for Information and Referral (I&R) Services

Teleservice Center (TSC) employees are often the first point of contact for members of the public who need I&R services. TSCs may also receive requests for I&R services from other agencies or community organizations. TSC representatives should refer to the TSC Operating Guide (TSCOG) for instructions on processing inquiries. TSCs co-located with a field office (FO) should refer to the Field Office Informational/Referral Screen for referral information within the FO service area. For more information, see MS 00601.003.


GN 00903 TN 13 - Information and Referral Services - 8/11/2020