Use the priority list in GN 00301.330.

If a document is written in more than one language (none of which is English), have it translated in the language of the country in which it was issued, if this will not unduly delay processing the claim. Follow this selection process when choosing either Social Security Administration (SSA) or non-SSA translators.

1. a. 

   Complete appropriate items in part A. If the document pertains to a person other than the number holder, show that person's name as well as the maiden name if the person is a married woman.

   NOTE: 

   This information can be of material assistance to the translator in determining what information is required.

2. b. 

   Annotate the form “claim pending,” if appropriate, to ensure the request is given priority.

3. c. 

   Complete return address and telephone number on the SSA-533. (Failure to show this can result in unnecessary delays or the loss of documents.)

4. d. 

   Use a separate form for each document to be translated.

5. e. 

   Ask the translating office to prepare a photocopy of the claimant's document if you cannot photocopy it. Indicate if the translator should return the claimant's document.

6. f. 

   If the translator is expected to return the claimant's document, forward a label showing the claimant's address to the translating office (if a mailing tube or other reusable mailing package is being used), or forward an envelope addressed to the claimant.

   EXCEPTION: If a document is sent to a non-SSA translator, the document will be returned to the requesting office for return to the claimant.

7. g. 

   Exercise care to avoid defacing or damaging documents and to assure their safe handling by the use of mailing tubes or other protective devices when indicated, see (GN 00301.265).

1. a. 

   Prepare an SSA-533 form as in GN 00301.365C.1.

2. b. 

   Email to: OCO.OEIO.DIO.TPWU@ssa.gov

1. a. 

   Prepare Form SSA-533 as in GN 00301.365C.1.a. through GN 00301.365C.1.d. in this section to mail or fax the request.

   NOTE: 

   Due to privacy considerations do not include claimant’s entire SSN when completing form SSA-533.

2. b. 

   Check verbatim translation.

3. c. 

   Delete section D of the form, since the non-SSA translator prepares a verbatim rather than an extract translation.

1. a. 

   If translating from an original document, complete item C.1.a. on the SSA-533.

2. b. 

   If translating from a photocopy, complete C.1.b.

Follow the procedure in this section for facsimile transmission.

1. a. 

   Telefax transmission may be used as an option to request the translation of a foreign-language document and to return the completed translation.

2. b. 

   Observe SSA's basic evidentiary principle that the claimant must always submit the original of a foreign-language document or a photocopy properly certified by the custodian of the record system to SSA for evaluation.

1. a. 

   Evaluate the document submitted by the claimant for alterations (additions, erasures, etc.).

2. b. 

   Complete sections A. and B. of the SSA-533 “Translation Request” form.

3. c. 

   Telefax all printed faces of the foreign-language document and the face of the SSA-533 form to the translating office.

4. d. 

   Photocopy the completed translation when it is printed on thermal paper if it is being used for legal entitlement purposes. (This is necessary because telefax processes differ, and the permanency of the output degrades over a period of time. A photocopy of the telefax will ensure the permanency of paper folder documentation for the entitlement factor.)

1. a. 

   Complete sections C. and D. on the reverse side of an SSA-533 form and annotate item C.1.b “telefax translation.”

2. b. 

   Telefax the completed translation and SSA-533 cover sheet back to the requesting office.