Identification Number:
NL 10608 TN 1
Intended Audience:See Transmittal Sheet
Originating Office:ORDP OISP
Title:Standards for Specific Parts of a Notice
Type:POMS Transmittals
Program:All Programs
Link To Reference:
 

PROGRAM OPERATIONS MANUAL SYSTEM
Part NL – Notices, Letters and Paragraphs
Chapter 106 – Beneficiary Notices (BNs)
Subchapter 08 – Standards for Specific Parts of a Notice
Transmittal No. 1, 08/19/2021

Audience

Originating Component

OISP

Effective Date

Upon Receipt

Background

This is a Quick Action Transmittal. These revisions do not change or introduce new policy or procedure.

Summary of Changes

NL 10608.120 Do I Need to Include a Referral Paragraph

Changed the URL to www.ssa.gov per the Office of Communications (OCOMM) recommendation.

NL 10608.120 Do I Need to Include a Referral Paragraph

Yes, every notice should include information about how the recipient can obtain help or more information. Include the following:

  • SSA’s national toll-free 800 number: 1(800) 772-1213

  • SSA’s national TTY toll-free number: 1(800) 325-0778

  • SSA’s Internet link: www.ssa.gov

  • Servicing office address

  • Servicing office telephone number for notices that originate in a field office (FO)

  • Name of an FO contact for notices that originate in an FO


NL 10608 TN 1 - Standards for Specific Parts of a Notice - 8/19/2021