Identification Number:
GN 01070 TN 29
Intended Audience:See Transmittal Sheet
Originating Office:DCO OCO OEIO DTPS
Title:Intercomponent Communications
Type:POMS Transmittals
Program:All Programs
Link To Reference:
 

PROGRAM OPERATIONS MANUAL SYSTEM
Part GN – General
Chapter 010 – Adjudication
Subchapter 70 – Intercomponent Communications
Transmittal No. 29, 09/23/2019

Audience

PSC: BA, CA, CCRE, CS, DE, DS, IES, NPR, PETE, RECONR, SCPS, TSA, TST;
OCO-OEIO: BET, BIES, BTE, CAQCR, CCRE, CR, CTE, EIE, FCR, FDE, FDEC, LC, LCTA, PETL, RECONR, RECOVR;
OCO-ODO: BET, BTE, CCE, CR, CST, CTE, CTE TE, DE, DEC, DS, DSE, RCOVTA, RECOVR;
FO/TSC: CS, CS TII, CSR, CTE, DRT, DT, FR, OA, OS, RR, TA, TSC-CSR;

Originating Component

OCO

Effective Date

10/04/2019

Background

This transmittal is to update the organizational/component name due to merger.

Summary of Changes

GN 01070.800 Office Of Central Operations (OCO) – Office Of Earnings and International Operations (OEIO) Division Of Earnings and Business Services (DEBS) Direct Contact

Updated Sub Chapter Title

Section A

In first sentence and second sentence, changed the component name from OEO to OEIO or OEIO/DEBS

In second sentence that reads scrambled earnings discrepancy, inserted the word "wage" to match acronym (SWED)

Section B.2.b

In second sentence, changed the component name from OEO to OEIO or OEIO/DEBS

 

 

GN 01070.800 Office Of Central Operations (OCO) – Office Of Earnings and International Operations (OEIO) Division Of Earnings and Business Services (DEBS-) Direct Contact

A. Overview of OEIO direct contact

The OEIO direct contact procedure permits OEIO/DEBS personnel to contact the public directly by either telephone or mail to obtain needed information in certain preclaims situations. This allows OEIO/DEBS to process scrambled wage earnings discrepancy (SWED) cases, disagreements, earnings statements, certification, etc., with minimal field involvement. The FOs will still furnish new SSNs when necessary.

B. Policy use of direct contact

1. Before using DIRCON

DIRCON procedure is not used until the following in-house information systems have been checked:

  • An updated DEQY to determine if the earnings record has been corrected, or to check for employer identification number (EIN).

  • The Suspense File to see if wages were filed there because of a clerical reporting error.

2. When to use

  1. a. 

    DIRCON is used when the client has submitted a written, signed request to SSA to correct his/her earnings record, and

    • Incomplete information has been received, or

    • Statements require clarification, and

    • Required evidence/information is most likely available during the course of a call or can be readily obtained.

  2. b. 

    The information will be obtained via DIRCON unless a face-to-face contact is needed. The general, but simple, rule is that OEIO/DEBS employees will not refer development to the field office unless the field office can provide a service or access information that OEIO cannot.

C. Policy for client contact

1. When to contact client

  1. a. 

    A client has initiated request for correction, or

  2. b. 

    A system-generated alert identifies a problem, such as posted earnings after death.

2. Representative

If the client has appointed a representative, all contacts should be made through the representative. (See GN 01070.330).

D. Policy for third party contact

Do not contact third party sources without the client’s authorization.


GN 01070 TN 29 - Intercomponent Communications - 10/04/2019