You may leave a message on the voicemail recording system of a telephone number in the claim file that is attributable to the claimant or his or her proper applicant, appointed representative, or designated third party. You may also leave a message with an adult who answers a telephone number in the claim file that is attributable to the claimant or his or her proper applicant, appointed representative, or third party (e.g., the claimant’s spouse or an appointed representative’s assistant).
Document the date, and content of your message, and with whom you left it, on an SSA-5002, the claims communication section of eCAT, or the DDS worksheet.
Include all of the following in the message:
Provide your contact information and date that you called. Do not disclose any unnecessary personal information about the claimant (see the minimization policy in GN 03316.005D).,
Explain that the claimant must comply with your initial, written request for evidence or action. Identify the evidence or action that you initially requested in writing and give the claimant 10 additional calendar days from the date of your message to comply, .and
State that if the claimant does not comply with your initial, written request for evidence or action in the additional time that you have provided, you may make a determination based on the evidence in file, which may result in a finding that the claimant is not disabled.