Identification Number:
GN 02408 TN 63
Intended Audience:See Transmittal Sheet
Originating Office:DCBFM OFPO
Title:Stop Payments and Reclamations
Type:POMS Transmittals
Program:All Programs
Link To Reference:
 

PROGRAM OPERATIONS MANUAL SYSTEM
Part GN – General
Chapter 024 – Checks
Subchapter 08 – Stop Payments and Reclamations
Transmittal No. 63, 10/20/2022

Audience

PSC: BA, CCRE, CS, DS, IES, ILPDS, IPDS, PETE, RECONR, SCPS, TSA, TST;
OCO-OEIO: BIES, BTE, CCRE, CR, FCR, PETL, RECOVR;
OCO-ODO: BTE, CCE, CR, CST, CTE, CTE TE, DSE, PAS, PETE, PETL, RCOVTA, RECOVR;
FO/TSC: CS, CS TII, CS TXVI, CSR, CTE, FR, OA, OS, RR, TA, TSC-CSR;

Originating Component

OFPO

Effective Date

Upon Receipt

Background

These transmittals provide instructions for the automated F-stop process and manual F-stop process for courtesy checks issued due to a nonreceipt claim.

 

Summary of Changes

GN 02408.022 Automated F-Stop Process for Title XVI Checks Only

Throughout this policy we removed the abbreviation "DT" and replaced it with Treasury.

Subsection A- We revised the first paragraph to include language about the automated F-stop process in the Program Service Center (PSC).

We added a note explaining that Treasury sends the FMS-1133 claims package to the claimant and makes it available on TCIS for F-stop actions.

Subsection B- This section is currently the reference section.

GN 02408.025 Manual F-Stop Process for a Courtesy Check Issued Due to a Nonreceipt Claim

Subsection A- We changed the title to "Process for Inputting Manual F-Stops on Courtesy Checks"

We removed the first paragraph. We replaced this paragraph with a lead in sentence.

Subsection A1- We added language to explain that the Program Service Center (PSC) receives a “PREPARE 1184 REACT” alert when the original check is subsequently cashed after the release of a courtesy payment.

We added language stating that the PSC inputs a manual F-stop action on a courtesy disbursement when the original check is subsequently cashed if no automated F-stop process is in place.

Subsection A2- We added language in this section to explain that the Field Office (FO) uses the SSI Claims System Direct SSR Update to perform a manual F-stop on a A-OTP.

Section B- This section is currently the reference section.

GN 02408.022 Automated F-Stop Process for Checks Only

A. Background

 

For alleged nonreceipt cases where SSA inputs a B-stop, the Department of the Treasury issues a courtesy replacement check payment. For Title XVI, when the original check is subsequently cashed, the SSI system automatically places an F-stop on the courtesy replacement check payment. For Title II, when the original check is subsequently cashed, an alert goes to the Field Office (FO) and an automated F-stop action occurs in the Program Service Center (PSC) on the courtesy replacement check payment. If an automated F-stop is not possible, the PSC will input a manual F-stop action (For more information see GN 02408.025).

 

NOTE: The F-stop prompts a status of the payment. For F-stop actions, Treasury sends a claims package to the beneficiary or recipient. Treasury also makes the claims package available in the Treasury Check Information System (TCIS).

B. References

GN 02406.300 Original and Courtesy or Replacement Check Cashed – Double Check Negotiation (DCN) – Potential Overpayment.

GN 02406.150 When to Request Payment after Status C-Stop - Normal and Dire Need Situations

 

GN 02408.025 Manual F-Stop Process for a Courtesy Check Issued Due to a Nonreceipt Claim

A. Process for Inputting Manual F-stops on Courtesy Checks

The following provides guidance for processing a manual F-stop on courtesy checks issued due to a nonreceipt claim.

1. Title II

For alleged nonreceipt cases where SSA inputs a B-stop, the Department of the Treasury issues a courtesy replacement check payment. If the original check is subsequently cashed and no automated F-stop occurs on the courtesy replacement check, the Program Service Center (PSC) will enter a manual F-stop action.

The PSC receives a “PREPARE 1184 REACT” alert. The PSC will input a manual F-stop action via the RSDHI using PESP input screens (MSOM RSDHI 002.005) or by using the SSA-4510 Stop Payment Request Input Form (MSOM INTRANETMAMPSCDI 004.003) screen. For PC processing instructions, see SM 00609.001B.2.

2. Title XVI

The Field Office (FO) and Teleservice Center (TC) must take appropriate action when receiving nonreceipt allegations on underpayment checks (Type 2) and One-Time Payments (Type 4). If someone cashes the alleged missing original type 2 or type 4 check payment, the FO will enter a manual F-stop action on the replacement payment (A-OTP) using the SSI Claims Systems Direct SSR Update.

NOTE: Before taking the F-stop action on the A-OTP, the FO must follow all steps outlined in GN 02406.205C for processing nonreceipt allegations for type 2 and type 4 payments.

B. References

GN 02406.205 Nonreceipt of Title XVI Underpayment Check/Type 2 and One-Time Payment/Type 4 Payment -- Field Office (FO) and Teleservice Center (TSC) Instructions

GN 02406.300 Original and Courtesy or Replacement Check Cashed – Double Check Negotiation (DCN) – Potential Overpayment


GN 02408 TN 63 - Stop Payments and Reclamations - 10/20/2022