PROGRAM OPERATIONS MANUAL SYSTEMPart GN – GeneralChapter 010 – AdjudicationSubchapter 61 – Preparing Amended and Underpayment Awards in Processing Centers and Field OfficesTransmittal No. 6, 11/09/2020
We updated this transmittal to clarify and incorporate instructions to assist technicians in processing Title II underpayments.
Summary of Changes
GN 01061.020 How to Process Title II Underpayments
We updated the title, subtitles, and clarified instructions and added a new subsection to incorporate relevant cross-references.
Subsection A – We rewrote this section to provide the definition of an underpayment.
Subsection B – We rewrote this section to:
Update the subheading;
Separate and update the instructions for a living beneficiary and a deceased beneficiary;
Separate and update chart based on technician/component role;
Remove instructions and cross-reference related to SSA-3601;
Incorporate FO instructions for a completed SSA-409;
Incorporate relevant instructions from GN 01061.025; and
Clarify the instructions.
Subsection C – We added this new subsection to include relevant cross-references.
GN 01061.025 How to Instruct BAs to Pay Underpayments
We archived this section and incorporated the relevant information in section GN
An “underpayment” is any monthly benefit amount (or part of a monthly benefit amount) that is due to a person but has not been paid. For policy on Title II underpayments, see GN 02301.001 through GN 02301.075.
The office that detects an underpayment due to a living beneficiary issues the notice and payment following the instructions in GN 02301.010 and GN
If the underpaid beneficiary is deceased, we must issue any underpayment following the order of priority in GN 02301.030.
The BA (or equivalent) is generally responsible for processing underpayments. When the BA discovers an underpayment and the evidence clearly identifies the proper recipient(s) of the underpayment, the BA pays the underpayment to the recipients(s). Otherwise, the BA should develop for a proper recipient per GN
02301.060 and GN 02301.075B, or refer the case to a Claims Authorizer (CA) or equivalent.
For more information on BA payment instructions for a Title II underpayment due a deceased beneficiary, see GN 02301.075.
This chart describes how the BA pays a Title II underpayment due to a deceased beneficiary:
pay the underpayment via the Single Payment System (SPS) on the Social Security Number (SSN) of the deceased. For more information on SPS, see SM 00834.000.
NOTE: The recipient's SSN must be entered on all SPS inputs. Enter the recipient’s SSN under the fill-in RECIPIENT INFORMATON - SSN on the MPAY screen.
the underpayment recipient is annotated as a currently or previously entitled beneficiary on the same SSN of the deceased (including LSDP recipients)
pay the underpayment via the Manual Adjustment Credit and Award Data Entry (MACADE) system to the recipient on the deceased's SSN under the recipient's PIC on that SSN record.
NOTE: Use a MACADE action with a special entry of "AU" whenever possible to pay the underpayment. Make sure the BIC has a BOAN on the record, and verify address if recipient is not in current pay. Also, place a special message on all cases. For more information, see SM
If the CA (or equivalent) in the Payment Center (PC) authorizes the payment, they will instruct the BA to pay the underpayment on form SSA-559, Transmittal Slip for Claims Folder.
If the Field Office (FO) can determine the fact and amount of an underpayment and the proper recipient(s), they will authorize payment and instruct the BA to pay the underpayment on form SSA-409, Post-adjudicative Routing Form. The FO will fax the completed SSA-409 into the Paperless system under TOEL combination STATUS DEATHUP.
For more information on component responsibilities for payment of a Title II underpayment due a deceased beneficiary, see GN 02301.070.
This chart describes the instructions the CA (or equivalent) sends to the BA for payment of a Title II underpayment due to a deceased beneficiary:
THEN on form SSA-559 or SSA-409
there is one underpayment recipient
Instruct the BA to pay the underpayment and provide the:
recipient’s routing transit number (RTN) and depositor account number (DAN) for direct deposit, if available; and
basis of payment- recipient’s name along with “on account of” (O/A/O), the name of the deceased beneficiary and “DEC'D."
there is more than one underpayment recipient (same category)
Instruct the BA to divide the underpayment equally and pay the underpayment and provide the:
recipients’ addresses ;
recipients’ RTN and DAN for direct deposit, if available; and
basis of payment- recipients’ names along with O/A/O, the name of the deceased beneficiary and “DEC’D."
the underpayment recipient is an estate
name of estate administrator;
designation (as shown in court order);
address of estate administrator;
RTN and DAN for direct deposit, if available; and
basis of payment-FOR THE ESTATE OF (name of deceased)
Reference: SM 00805.040B.1.b
This chart describes the steps the CA (or equivalent) follows to complete an award for a Title II underpayment due to a deceased beneficiary:
the underpayment recipient is a nonresident alien
follow instructions in GN 05010.300.
the survivors award is on the same SSN as the underpayment
add a remark regarding the underpayment to the A101 or EF101 BCRN screen for survivors benefits to explain the basis of the underpayment.
Example: “Pay the underpayment to (recipient’s name) O/A/O, (the name of deceased beneficiary), DEC’D.”
the claimant died before adjudication of the claim with accrued benefits or the amended award to a deceased beneficiary results in an underpayment
complete an A101 or EF101. For more information, see SM
SM 00834.435-SPS Processing of the Miscellaneous Payment (MPAY) Screen
SM 00848.315-Coding “AU” (Death Underpayment) Special Entry