PROGRAM OPERATIONS MANUAL SYSTEMPart DI – Disability InsuranceChapter 300 – Quality AssuranceSubchapter 05 – Adjudicating Component Actions on Deficient CasesTransmittal No. 27, 11/14/2019
This is a Quick Action Transmittal. These revisions do not change or introduce new policy or procedure.
The Office of Quality Review (OQR) is making editorial changes and completing updates throughout the quality review sections of POMS to improve consistency, add clarity, and ensure conformance with Plain Language Guidelines.
Summary of Changes
DI 30005.550 Rescinding and Correcting Deficiencies
We made editorial changes throughout this POMS section to improve consistency, add clarity, and improve sentence structure.
We changed the lead in title from "Rescinding and Correcting Deficiencies" to "Rescinding and Correcting Deficiencies after Rebuttal".
We added the Informal Resolution Request (IRR) process and removed reference to the OQR rebuttal process.
The IRR process was implemented in October 2016. Current IRR process procedures are found in GN 04440.401.
OQR no longer samples paper cases as of December 2016. The OQR rebuttal process has been archived.
The decision to rescind or correct a deficiency after rebuttal is based on whether the adjudicating component’s disability determination conformed to the Social Security Act, regulations, rulings, and the POMS as of the date of the determination. When the review component agrees to rescind the deficiency following the adjudicating component’s successful rebuttal action, the review component removes the deficiency from the record.
Discovery of a wrong deficiency type in a deficient case
If the review component identifies a wrong deficiency type in a case, e.g., documentation vs decisional or group I vs group II, they correct the cited deficiency to reflect the subsequently identified correct deficiency type. The correct deficiency type is recorded in the OQR case processing system for performance accuracy purposes. There is no rescission of the deficiency.
Discovery of an additional deficiency type in a deficient case
If the reviewing component rescinds an incorrectly cited deficiency, any subsequently identified policy deficiency is not recorded in the OQR case processing system for performance accuracy purposes (i.e., a new deficiency identified by the review component during the rebuttal evaluation and resolution, unrelated to the deficiency described in the original SSA-1774-U5, Request for Corrective Action). However, any new policy deficiencies identified by the review component during the rebuttal process must be corrected, if appropriate, or returned to the adjudicating component for correction.
GN 04440.501, Completion of the SSA-1774-U5, Request for Corrective Action
Citing more than one deficiency on the SSA-1774-U5
If the review component cites more than one policy deficient issue in the narrative of the SSA-1774-U5, Request for Corrective Action, and the adjudicating component successfully rebuts only one of the policy issues in the cited deficiency, the case remains deficient and the review component will not rescind the remaining deficiency.
For example, the review component may cite policy issues with both medical documentation and vocational history documentation in the deficiency. However, if the adjudicating component successfully rebuts the medical documentation deficiency, but the vocational history documentation deficiency remains, the review component will not rescind the deficiency because the case remains deficient based on documentation.
The adjudicating component prepares the rebuttal submission, and takes the following actions:
Submits an Informal Resolution Request (IRR) if the criteria is met in GN 04440.401, or
Submits a Request for Program Consultation (RPC) if the RPC criteria is met in GN