Beneficiaries must have a personal my Social Security account to receive online notices. Courtesy notifications in MC allow my Social Security users to choose a way to receive notifications when SSA places messages in their MC inboxes. These courtesy notifications are in the form of an email, text message, or both. The email or text message lets the user know that he or she has a message available for viewing and to log into his or her personal my Social Security account to view it. The email and text messages do not contain any Personally Identifiable Information (PII) because they are not secure methods of communication.
If users are unsure of the validity of any email or text notification, advise them to go to www.socialsecurity.gov and log into their my Social Security account from our website, instead of accessing the links in the email or text notifications.
When users log into their secure my Social Security accounts, they will see a message in their MC inbox. The user will open the message, which will contain a link to the Online Notice. The user will click on the link and see the notice in Portable Document Format (PDF). The Online Notice will contain the same language as the paper version; however, the online format may be different. The PDF will be Section 508 compliant for the blind or visually impaired. Users who have a Spanish language preference will see a PDF that contains both Spanish and English versions of the Online Notice.
my Social Security users will continue to receive paper notices, in addition to eligible electronic notices, until the agency offers delivery preferences in the future.
EXCEPTION: The Social Security Statement described in RM
01310.001 - The Social Security Statement is sent in paper format only to workers age 60 and over who are not receiving Social Security benefits, and who do not have a my Social Security account.
OA 00210.005 Introduction to Electronic Access Internet Process