Identification Number:
EM-20057
Intended Audience:RCs/ARCs/Ads/FOs/PSCs/OCO
Originating Office:DCO OPSOS
Title:Instructions for SERS Eligible Remittances during SERS Maintenance Outage
Type:EM - Emergency Messages
Program:Title II (RSI); Title XVI (SSI)
Link To Reference:See References at the end of this EM.
 
Retention Date: December 31, 2020

A. Purpose
This Emergency Message is to inform users that the Social Security Electronic Remittance System (SERS) will be unavailable due to maintenance from 7:30pm EST on Thursday, November 19, 2020 through 6:00am EST on Monday, November 30, 2020. During this time, all remittances which are eligible to be processed through SERS are to be held in a secure location.

B. Background
The Social Security Online Accounting and Reporting System (SSOARS), which contains the SERS application, requires mandatory maintenance which will be performed at the end of November. SERS will not be available for use during this time.

C. Instructions for SERS Eligible Remittances
All SERS eligible programmatic and non-programmatic remittances received from November 20, 2020 to November 29, 2020 are to be held in a secure location in the field office (FO) or payment center (PC).

NOTE: FOs and PCs will continue processing all non-SERS eligible remittances and mailing them to their designated locations as directed in EM-20032 SEN REV 2.

Beginning November, 30, 2020, FOs and PCs will resume processing SERS eligible remittances, including any that were held due to this maintenance. Refer to instructions posted on the SERS website for temporary log in information that may be needed to access the application after November 29, 2020.

Direct all program-related and technical questions to your Regional Office (RO) support staff or Program Service Center (PSC) Operations Analysis (OA) staff. RO support staff or PSC OA staff may refer questions or problems to their Central Office contacts.

References
EM-20032 SEN REV 2 Mailing Instructions for Remittances Received Since March 2020
GN 02403.014 Processing Non-Programmatic Fees Received in the Field Office Using the Social Security Electronic Remittance System (SERS)
GN 02403.161 Social Security Electronic Remittance System (SERS) for Programmatic Debts


EM-20057 - Instructions for SERS Eligible Remittances during SERS Maintenance Outage - 11/19/2020