Identification Number:
RM 03851 TN 6
Intended Audience:See Transmittal Sheet
Originating Office:OCO
Title:Processing Congressional and Other Special Inquiries
Type:POMS Transmittals
Program:All Programs
Link To Reference:

Part RM – Records Maintenance
Chapter 038 – Earnings Discrepancies
Subchapter 51 – Processing Congressional and Other Special Inquiries
Transmittal No. 6, 11/24/2020


Originating Component


Effective Date

Upon Receipt


The POMS section should be updated to improve the content for readability and tone.

Summary of Changes

RM 03851.005 Expediting Telephone Inquiries Involving Earnings Discrepancy Cases

In A.1., replaced "Never" with "Do not".

In A. 2., replaced "Take appropriate measures to assure" with "Verify".

In A.3., replaced "Requests" with "Honor requests...", removed "will only be honored...".

In A. 3. b., replaced "...the Office of Pre-Claims..." with "an approving official."

In A. 4., replaced "will" with "are", removed "be".

In A. 5., replaced "The following..." with "Provide the following...", replaced "is to be given when..." with "...for", replaced "is submitting" with "to submit". Replaced Metro West address with current Wabash address.

Replaced B. with "Document the request..."

Replaced C. with "Once the written request..." and removed 1. and 2.

Replaced D. with "If no additional information..."

Removed obsolete E, F, and G.


RM 03851.005 Expediting Telephone Inquiries Involving Earnings Discrepancy Cases

  1. A. 

    Upon receipt of a telephone inquiry, ensure that the following rules are applied:

    1. 1. 

      Do not disclose confidential information by telephone.

    2. 2. 

      Verify that the party requesting the information is entitled to receive it.

    3. 3. 

      Honor requests for certified earnings records (SSA-794) when:

      1. a. 

        A written request is submitted stating the records are needed for court proceedings or,

      2. b. 

        Authorized by an approving official.

    4. 4. 

      Authorized disclosures are only made in writing.

    5. 5. 

      Provide the following address for the requester to submit information or authorization:

      Social Security Administration
      Division of Earnings and Business Services
      6100 Wabash Avenue Baltimore, Maryland 21215-3757

  2. B. 

    Document the request in the appropriate SSA system.

  3. C. 

    Once the written request is received and if additional information is needed, follow the DIRCON procedures and send the appropriate notice.

  4. D. 

    If no additional information is needed, process accordingly and send the appropriate notice, and follow DIRCON procedures, if necessary.

RM 03851 TN 6 - Processing Congressional and Other Special Inquiries - 11/24/2020