Identification Number:
RM 03803 TN 29
Intended Audience:See Transmittal Sheet
Originating Office:DCO OCO Center for Program Support
Title:General Instructions
Type:POMS Transmittals
Program:All Programs
Link To Reference:

Part RM – Records Maintenance
Chapter 038 – Earnings Discrepancies
Subchapter 03 – General Instructions
Transmittal No. 29, 12/09/2021


Originating Component


Effective Date

Upon Receipt


The Division of Program Support (DTPS) Wabash Support Branch (WSB) is updating POMS RM 03803.055. This is policy used to establish or update development for pending or incomplete cases. This paper-process has changed to an electronic process utilizing MDW or EM 2.8.

Summary of Changes

RM 03803.055 Incomplete Cases Requiring Development with the Field Office(s) or Other Offices

The process is handled electronically via MDW and EM 2.8.

Removing obsolete instructions and paper form throughout the reference.

RM 03803.055 Incomplete Cases Requiring Development with the Field Office(s) or Other Offices

  1. A. 

    Before following the instructions in B. through D. below, review any applicable instructions in RM 03812.003 to ensure that development with the field office (FO) is required.

  2. B. 

    Determine the FO or other office(s) (International Benefits Office (IBO) in the Division of International Operations (DIO), etc.) to which the Earnings Discrepancy (ED) is to be sent according to the Service Area Directory. If the address of the NH is:

    1. 1. 

      Known, use the address of the FO servicing the Number Holder's address.

    2. 2. 

      Unknown, use of the address of the FO servicing the address of the latest reporting employer.

      NOTE: If more than one FO or other office is involved (e.g. scrambled wage case), simultaneous development can be prepared.

  3. C. 

    Complete a Processing Center Action Control System (PCACS), or the Modernized Development Worksheet (MDW) to request assistance.

  4. D. 

    Diary the case in Earnings Modernization (EM 2.8) :

    NOTE: Each module will maintain its own diary file.

    When forwarding the request to the FO, annotate remarks on the Development Worksheet in EM 2.8, for each case involved.

RM 03803 TN 29 - General Instructions - 12/09/2021