The Office of Quality Review (OQR) uses the SSA-93 (Quality Review Feedback Report) to request field office (FO) corrective actions and to provide information to the FO. The FO documents its actions on the Seattle SSA-93 Quality Review website.
The FO receives feedback from OQR for the:
Stewardship review only if there is a payment deficiency (in any amount) or an informational item that requires FO action.
Transaction Accuracy Review (TAR) on every case (even if there is no payment error or informational item.)
OQR loads supporting materials to the electronic folder or Non-Disability Repository for Evidentiary Documents (NDRED) or sends them with the SSA-93 as attachments. OQR names any documents they load to NDRED “REVDOC 93” to distinguish them from FO documents.
OQR sends copies of the SSA-93 to the Office of the Regional Commissioner (ORC) for Stewardship payment errors, TAR cases with dollar deficiencies of $5.00 or more, and for informational items that require FO action. OQR only sends cases to the SSA-93 website for tracking purposes when FO action is required.
NOTE: If you receive an SSA-93 in error or have other issues with jurisdiction or access to cases on the SSA-93 Quality Review website, contact your ORC. You may also refer to the SSA-93 Quality Review website user guide. The SSA-93 Quality Review website has a link to the SSA-93 for each case if the FO did not receive the original email.