Identification Number:
GN 02408 TN 36
Intended Audience:See Transmittal Sheet
Originating Office:DCBFM OFPO
Title:Stop Payments and Reclamations
Type:POMS Transmittals
Program:All Programs
Link To Reference:
 

PROGRAM OPERATIONS MANUAL SYSTEM
Part GN – General
Chapter 024 – Checks
Subchapter 08 – Stop Payments and Reclamations
Transmittal No. 36, 12/11/2019

Audience

PSC: BA, CCRE, CS, DS, IES, ILPDS, IPDS, PETE, RECONR, SCPS, TSA, TST;
OCO-OEIO: BIES, BTE, CCRE, CR, FCR, PETL, RECOVR;
OCO-ODO: BTE, CCE, CR, CST, CTE, CTE TE, DSE, PAS, PETE, PETL, RCOVTA, RECOVR;
FO/TSC: CS, CS TII, CS TXVI, CSR, CTE, FR, OA, OS, RR, TA, TSC-CSR;

Originating Component

OFPO

Effective Date

Upon Receipt

Background

International Direct Deposit (IDD) service is a joint effort between our agency and the Federal Reserve Bank of Kansas City (FRBKC). Per instructions received by FRBKC and the Office of Earnings and International Operations (OEIO), we added an additional language to reflect the minor change in the current reclamation process

.

Summary of Changes

GN 02408.925 International Direct Deposit (IDD) Reclamation Process at the Kansas City Financial Center (KFC)

Subsection A, We added additional language to explain the current role of KFC during the reclamation process.

GN 02408.925 International Direct Deposit (IDD) Reclamation Process at the Kansas City Financial Center (KFC)

A. Process for reclamations at KFC

When KFC receives a request for reclamation from the Office of Earnings and International Operations (OEIO) or a consular office, KFC:

  1. 1. 

    Obtains the $US amount from the files;

  2. 2. 

    Converts the $US amount to the correct foreign currency amount, if applicable;

  3. 3. 

    Obtains the bank address and beneficiary's account number;

  4. 4. 

    Sends a written request to the financial institution (FI) requesting the return of the funds;

  5. 5. 

    Notifies the requester of the date the request was sent to the FI; and

  6. 6. 

    Diaries for 40 days (to allow for mail delivery).

If the FI does not respond within 40 days, KFC sends a followup letter to the FI and a notice to OEIO of the second request. If the FI does not respond to the followup within 40 days, KFC notifies OEIO and closes the case.

Effective immediately, KFC will upload a copy of the written request to the FI in ITS.gov and annotate in the comment section if the FI provides a response.

If the FI returns some or all of the funds, the money goes directly to the Federal Reserve Bank of New York (FRBNY). FRBNY returns the funds to SSA with the original trace number. If the return is only a partial refund of a payment, FRBNY returns the partial payment with a pseudo trace number and notifies OEIO that SSA will receive a manual return from Treasury.

Although KFC does not accept reclamation requests for under $100, FRBNY does accept any returned payments (full or partial) that an FI or Federal Benefits Unit (FBU) returns.

B. References

  • GN 02408.915 – Process When OEIO Is Responsible for the Reclamation

  • GN 02408.930 – International Direct Deposit (IDD) Reclamation Process for a Federal Benefits Unit (FBU)


GN 02408 TN 36 - Stop Payments and Reclamations - 12/11/2019