Social Security Act—Section 226 and 226A
Regulations 42 CFR—Sec. 406.15
DI 33025.001 Medicare for Qualified Government Employment (MQGE) Cases
A. Background on MQGE for Federal employees
See DI 23540.001 Medicare for Qualified Government Employment (MQGE)
B. Hearing procedures
Process the case per usual hearing procedures. Indicate in the notice
attached to the decision that we will notify the beneficiary or recipient
separately if he or she is eligible for Medicare. For a systematic
approach on how to conduct disability hearings see,
DI 33001.000 Disability Hearing Procedures.
DI 33025.005 Title XVI Conversion Cases
A. Background - Title XVI Conversion Reentitlement
See DI 23525.001 Title XVI Conversion Reentitlement Cases.
B. Procedure - Evaluating disability under Federal criteria
1. Disabled under Federal criteria
Continue the case following usual procedures if the individual is disabled
under Federal criteria.
2. Not disabled using Federal criteria
Evaluate the case using State plan criteria if the individual is not
disabled using Federal criteria. See DI 21501.000 Title XVI - State
NOTE: Use the State plan in effect as of October 1972 under which
the individual received State aid in 1973. This applies even if the
individual moved to another State.
Contact the regional office (RO) to determine if there are any subsequent
interpretations of the State plan applicable to the case you are
adjudicating. (There have been a number of court cases, both at the
Federal and State levels, which have revised interpreted State plans).
3. Case ceased under Federal and State plan criteria
For cessation date, use the same date for both “Ceased” and
“State plan last met” in item 9B of the
DI 33025.010 Career Railroad (RR) or Surviving Dependent RR Annuitant Cases - Disability Hearings Unit (DHU) Cases
A career RR case involves a disability claim filed by a railroad worker
who is eligible for or entitled to a Railroad Retirement Board (RRB)
annuity. A worker with:
at least 120 months of creditable RR service or
at least 60 months after December 31, 1995, meets this requirement.
A dependent RR annuitant is someone who is eligible for or entitled to a
survivor disability annuity with the RRB and files a disability claim with
the Social Security Administration (SSA) under another social security
number (SSN). See DI 11050.005 Categories of Railroad (RR) Claims.
The disability determination services (DDS) and State DHU do not have
jurisdiction for career RR or surviving dependent RR annuitant cases.
If the DDS receives an RR case involving reconsideration of medical
cessation or reconsideration of adverse reopenings, the DDS will send the
case to Great Lakes Program Service Center-Disability Processing Branch
(GLPSC-DPB). See DI 29005.020 Career Railroad and Railroad Annuitant
Reconsideration Continuing Disability Review (CDR) Requests.
If the State DHU receives a misrouted career RR or surviving dependent RR
annuitant case for a disability hearing, the State DHU will send the case
to the Federal DHU in the appropriate regional office (RO). Determine the
DHU of jurisdiction by the individual's residence address and the RO that
includes that location.
If GLPSC-DPB cannot issue a fully favorable determination on either type
of case, the Federal disability hearing officer (DHO) in the RO must
conduct a disability hearing.
GLPSC-DPB forwards the case to the RO-DHU for a Federal disability
GLPSC-DPB coordinates the Federal DHO decision with RRB.
A. Policy – Processing Social Security Administration (SSA) Foreign Claims
The Division of International Operations (DIO) is responsible for
administering SSA programs abroad. This includes the full range of
disability determination services (DDS) functions, including the
processing of appeals with the right to a disability hearing.
A Federal disability hearing officer (DHO) must conduct the disability
hearing for an individual who uses a foreign address.
If the DIO cannot issue a fully favorable determination, and the
individual waives his or her right to appear at a hearing, a DHO in the
Office of Disability Determinations (ODD) is responsible for processing
the case. If the individual intends to appear, a DHO in the appropriate
regional office (RO) is responsible for arranging the hearing.
NOTE: The individual's point-of-entry into the United States (U.S.)
or his or her temporary U.S. residence determines the region where the
hearing is scheduled. See DI 33001.000 Disability Hearing Unit Procedures.
B. Procedure – Responsibilities of the Disability Hearing Officer (DHO)
1. Securing additional evidence
Obtain the supervisory hearing officer's (SHO) or supervisor’s
agreement that the claim requires additional development before
requesting additional development.
Send a notice to the beneficiary or recipient and add a copy to the claims
folder stating what information or evidence is needed. Provide any
explanation that would aid in clarifying the request, and forward the
claims folder to SSA to the attention of the Reconsideration Branch:
The Social Security Administration
Office of Earnings and International Operations (OEIO)
P.O. Box 17775
Baltimore, MD 21235-7775
Refer to DI 11010.275 Sending Cases to the Office of Central
Operations/Office of International Operations (OCO/OIO) for paper cases
and, DI 80850.010 Electronic Disability Collect System (EDCS) for
information on jurisdiction and responsibility for transferring
information to electronic folders.
2. Translation of foreign documents
Obtain a translation from an employee in the disability hearing unit (DHU)
who is proficient in the language, an authorized translator in the field
office (FO), or follow the link to SSA Central Translation Services for a
full list of SSA translation services (also see 2.d below).
See DI 23045.001B.2 to determine whether the translation must be verbatim.
NOTE: A signature is required for every translation request.
Provide as much of the following information as possible;
type or date of document,
issuing agency or official,
language involved, and
whether the document appears to be genuine, unaltered, and to have been
made at the time alleged
Send the original documents (if possible) rather than a photocopy when it
is necessary to send a document out of the DHU for translation.
If the beneficiary refuses to part with the original document, make as
clear a photocopy as possible and note any alterations on an
(Report of Contact).
Forward the document(s) and Form(s)
(Translation Request) when requesting an out-of-office translation.
Send the document(s) and completed Form(s) SSA-533-E to:
The Social Security Administration
ATTN: Central Translation Services
P.O. Box 1756
Baltimore, MD 21203
Fax (410) 966-0526
DI 11010.275 Sending Cases to Office of Central Operations/Office of
International Operations (OCO/OIO)
DI 23045.001 Translation of Foreign-Language Documents
DI 33010.001 Receipt and General Review of Claims Folder in the Disability
Hearing Unit (DHU) and,
GN 00301.330 Overview of Translation Process
DI 33025.025 Section 301 Cases - Vocational Rehabilitation (VR) Involved
A. Background - Continued payment of benefits under Section 301
Refer to DI 28060.001 General - VR or Similar Program Participation, for
B. Policy - Identifying Section 301 Cases in the Disability Hearing Unit (DHU)
There are two instances when a DHU may see a Section 301 case:
The individual is seeking reconsideration of the initial medical cessation
determination when he or she was eligible for Section 301 benefits and the
subsequent determination finds that the individual is not eligible for the
Section 301 benefits he or she is seeking.
During the development phase of the reconsideration request for medical
cessation, the disability determinations services (DDS) discovers the case
is a potential Section 301 case.
When the case has a certified electronic folder (CEF), i.e., the case is
processed as an electronic continuing disability review (CDR) (eCDR); see
DI 14510.035A.1.a. Appeals Process for Cases Involving Section 301
NOTE: In the above circumstances, the DHU’s responsibility is
the same as in all other cases.
C. Procedure for processing section 301 cases in the DHU
1. If disability continues
Process the case in the usual manner. The case is no longer a Section 301
2. If disability ceases
In the disability hearing officer’s (DHO) decision notice, advise
the individual that he or she will be considered for continued benefits
under section 301, and that he or she will receive a subsequent notice
regarding that determination.
Before the appeals language,
“You may be eligible for continued payments even though your
disability has ended if you are currently participating in an appropriate
program of vocational rehabilitation, employment, training, educational,
or other support services. We are sending your case to another office for
a special decision regarding continued payments based on the information
we have about your participation in such a program. You will be notified
of that decision in another letter.”
After the appeals language,
“If you disagree with this decision, you should appeal now. We will
review this decision if you appeal. Do not wait to see if your vocational
rehabilitation program is approved.”
Forward the case, per DI 33020.005A.3.a Routing Cases after the Disability
For additional information on DDS processing of Section 301 claims, see
DI 14510.010 Disability Determination Services (DDS) Procedures for Cases
Involving Participation in Vocational Rehabilitation (VR) or Similar
DI 33025.030 Cases Involving Individuals Convicted of a Felony
A. Background - Benefit payments for Individuals Convicted of a Felony
Social Security Ruling (SSR) 83-21 “Title II: Person Convicted of a
Felony” provides a full discussion of the substantive requirements
of the statutory provision, Public Law (P.L.) 96-473, addressing the
payment of Social Security benefits to certain persons convicted of a
felony. However, the Social Security Administration issued SSR 83-21
before the enactment of P.L. 98-21, which extended the benefit suspension
provision to all Title II beneficiaries. Public Law (P.L.) 96-473
and P.L. 98-21 provide that Title II benefits are not
payable to persons convicted of felonies under specific
The field office (FO) identifies cases affected by this provision when
they are able to determine that the individual is charged with a felony,
convicted of a felony, or has a prison-related impairment. When the FO
identifies one of these cases, the FO will include an
(report of contact) containing information regarding conviction date,
duration, if there is a trial pending, etc.
B. Procedure - Identifying cases involving individuals convicted of a felony
1. Evaluating and developing evidence
Be alert to medical evidence that reveals the impairment(s) arose or was
aggravated by circumstances related to imprisonment.
Identify cases not previously identified that could be affected by P.L.
96-473 and P.L. 98-21.
If necessary, telephone the FO and request development to determine
whether a felony was committed, the date of offense, and the status of the
Request the FO to forward an SSA-5002 to the disability hearing
unit (DHU) that contains this information.
Process the case as usual when you receive this development. This includes
scheduling and holding a hearing if, the individual wants a hearing.
Take the guidance in SSR-83-21 into account when writing the disability
hearing officer’s (DHO) decision.
2. Trial pending, possible adverse reopening
Prepare a decision in the customary manner, considering all impairments.
NOTE: The FO will add a diary to the case and, if the individual is
convicted at the trial, the case folder will be returned to the DHU.
Determine whether a felony-related impairment is involved (see
DI 33025.030B.1.a, in this section). If the FO returns the case, (see note
in DI 33025.030B.2.a in this section).
We provide due process protections in the event of a possible adverse
reopening. Suggested language for the notice in this situation is located
in DI 33025.055 Suggested Language for the Notice in a Case Where a
Reopening and Reversal to a Cessation is Necessary Because a
Felony-Related Impairment is Excluded – Exhibit.
DI 33025.035 Criminal Violations - Suspected Fraud
A. Background on fraud or similar fault (FSF) violations
The disability hearing unit (DHU) may receive a case that is under
investigation for FSF, or a case with a completed investigation. Rarely,
will the DHU be the first to identify a potential FSF issue. The DHU may
make an FSF referral; see the FSF referral policy and procedures in
DI 23025.015 Disability Determination Services (DDS) – Referring
Potential Fraud or Similar Fault (FSF) Cases for Possible Prosecution.
B. Policy - Handling a case identified as a ‘Potential Violation’
The Federal statute of limitations set forth in 18 U.S.C. 3282, as here
applicable, “prevents prosecution of an individual, tried, or
punished for any offense, not capital, unless the indictment is found or
the information is instituted within five years next after such offense
shall have been committed.” (If this becomes relevant to the case,
see DI 33025.035C.1 in this section).
The disability hearing is not the forum for criminal prosecution.
Therefore, the DHU will not investigate, query or be influenced in a
decision by the fact that the case is identified as a “potential
violation” case and is under investigation. The DHU will resolve
ordinary issues as usual.
C. Procedure - Handling Potential FSF Cases by the DHU
If the DHU identifies a case requiring additional investigation, follow
the steps below:
When processing a DHU case that has had an FSF referral, follow the
guidance in DI 23025.020 Disability Determination Services (DDS) -
Procedures after the Fraud or Similar Fault (FSF) Referral is Sent.
When the DHU identifies a case requiring investigation of a potential
violation or attempt to defraud a Social Security Administration (SSA)
program, handle it per DI 23025.020 Disability Determination Services
(DDS) – Procedures after the Fraud or Similar Fault (FSF) Referral
DI 33025.040 Litigation and Court Action
A. Background - Components responsible for litigation and court action
For claims, involving litigation and court action refer to,
B. Procedures - Component duties and responsibilities
Follow the instructions in DI 03106.000 Litigation. Contact the regional
office (RO) for guidance if necessary.
DI 33025.045 Potential Suicidal or Homicidal Behavior
For cases involving threats of suicidal or homicidal behavior, follow the
procedures outlined in POMS DI 23030.000 Suicide/Homicide, substituting
disability hearing unit (DHU) for disability determination services (DDS).
DI 33025.050 Disability Hearing Unit (DHU) Discovers Substantial Gainful Activity (SGA) Issue Prior to or During the Hearing
A. Introduction - DHU responsibilities
This section explains the actions taken when the DHU discovers an SGA
issue prior to or during the hearing in Title II CDR cases; and in initial
Title II, Title XVI or concurrent cases that are escalated to the
reconsideration level and are evaluated together with CDR
B. Procedure for handling cases involving SGA
1. Possible SGA discovered prior to hearing
If the DHU receives a case, discovers an SGA issue is material, and
development is required, follow these steps:
Postpone any scheduled hearing.
If there is not enough time for written notice of postponement to reach
the individual prior to the date of the scheduled hearing, telephone the
individual and advise him or her that the hearing is being postponed
pending resolution of the work issue. Advise the individual that we will
send a written confirmation of the postponement shortly, and then take
action to send the confirmation notice.
Forward the claim to the field office (FO). Include a message for a
certified electronic folder (CEF), or attach an
to a paper claims folder, stating, “Necessary action on SGA Issue,
filed.” If the FO does not issue a determination based on SGA, or if
EPE applies, return the folder to the DHU. If the FO issues a
determination based on SGA, advise the DHU. If the official folder is
paper, send a copy of the FO’s completed SSA-833 to the DHU.
Cancel the hearing process if the FO advises they issued a determination
and no DHO decision is needed.
Resume the hearing process if the FO returns the case because work was
SGA, but EPE applies because work is not SGA.
2. Possible SGA discovered during hearing
If the DHO receives a case where an SGA issue is material during the
hearing, follow these steps:
Proceed with the hearing.
If the evidence is sufficient to render a final medical improvement review
standard (MIRS) cessation decision, do so; do not return the case to the
FO just to develop for work activity.
If the evidence is not sufficient to render a final MIRS cessation,
document the DHU folders to show the actions taken in the DHU, and return
the case to the FO as indicated in section B.1 above.
Do not request development or reschedule a supplemental hearing until the
FO completes its action on the SGA issue.
Document the claims and DHU folders to show the specific development
needed. State that the DHU will schedule a supplemental hearing, if
needed, if the FO returns the case to the DHU. Refer to
DI 81020.255 Processing a Reconsideration Appeal of an Electronic
Continuing Disability (eCDR) Cessation for additional information.
Forward the claims folder to the servicing FO. Include a message for a
Certified Electronic Folder (CEF), or attach an SSA-408 to a paper claims
folder, stating, “Necessary action on SGA Issue,
Advise the individual of the status of the case.
DI 24001.001 Definition of Substantial Gainful Activity (SGA)
DI 28020.050 Substantial Gainful Activity (SGA)
DI 28050 Work Activity Cases Trial Work Period
DI 28055.001 Extended Period of Eligibility (EPE) and Related Medicare
Provisions – General
DI 28075.600 Overview of the 1619 Continuing Disability Review (CDR)
DI 28075.610 Disability Determination Services (DDS) Development and
Evaluation in 1619 Cases
DI 81010.085 Transferring Cases in the Electronic Disability Collect
DI 33025.055 Suggested Language for Notices in Cases Where a Reopening and Reversal to Cessation is Necessary due to Prior Exclusion of Felony-Related Impairment - Exhibit
“This is to notify you that it appears a determination will have to
be made that you do not meet the disability requirements of the law. You
may not be entitled to benefits based on your present application.
Therefore, we may have to revise the previous determination continuing
benefits based on disability.”
“You were initially found disabled because of
. Our records now show that this
condition is based on an impairment connected with the commission of a
felony after October 19, 1980, for which you have subsequently been
The law does not allow us to consider this impairment in determining if
you are disabled. This exclusion includes an impairment that arose during
the commission of a felony.”
“This exclusion also includes the aggravation of impairment if the
aggravation occurred during the felony. The law does not allow us to
consider these impairments in determining whether you are disabled. Where
the jurisdiction does not classify a crime as a felony, we apply these
provisions to a crime as though the crime was committed in the nature of a
“When a combination of impairments is the basis for disability, we
must give an explanation as to why the remaining impairment(s) does not
meet the definition of disability.” (Note: do not use this
paragraph when we base disability solely on a felony-related impairment).
“We are giving you the opportunity to request a disability hearing
and to present additional statements or evidence that you want to be
considered before a decision is made. If you want to request a disability
hearing or submit statements or additional evidence, please complete the
“Request For Reconsideration - Disability Cessation - Right to
Appear,” and send it to us within 10 days from receipt of this
notice. The enclosed envelope, which requires no postage, may be used to
return the form and any additional material.”
“If you do not contact us within 10 days from the receipt of this
notice, a formal decision concerning your entitlement to benefits based on
disability will be made. If we reverse the continuance to a cessation of
benefits, your benefit payments will be stopped. If you want a disability
hearing but need more time to submit a statement or additional evidence,
it is important that you let us know that you need more time within the
next 10 days.”
DI 33025.075 Age 18 Redetermination Cases Under P.L. 104-193
A. Background – Childhood disability eligibility at attainment of age 18
Pursuant to Public Law (P.L.) 104-193, all title XVI childhood disability
recipients who attained age 18 on or after August 22, 1996, and were
eligible as children in the month before the month in which they attained
age 18, must have their eligibility redetermined under the adult standards
for initial claims.
Use the adult disability criteria for initial claims to make disability
redeterminations, excluding the first step of the sequential evaluation,
process, substantial gainful activity (SGA).
NOTE: The medical improvement review standard (MIRS) does not apply
in Age 18 redetermination cases.
B. Policy – Appealing the decision in an age 18 redetermination case
Recipients found not disabled in an age 18 redetermination, based on the
application of the adult disability criteria, may appeal the determination
that they are not disabled. Reconsiderations of the age 18 redetermination
cases will be conducted under the regulations that govern the disability
hearing process. See 20 CFR §416.1414 through §416.1418.
C. Process for conducting an age 18 redetermination case
Except as set out in this section, age 18 redetermination reconsiderations
will be conducted according to DI 33001.000 Disability Hearing Unit
If the disability determination services (DDS) could not reach a fully
favorable determination, any residual functional capacity assessment
(Physical Residual Functional Capacity), or
(Psychiatric Review Technique), obtained for the case review, will be
The DDS or the disability hearing unit (DHU) will prepare an
(Summary of Evidence).
The DHU will send the recipient, and his or her representative, if any,
notice of the time and place of the disability hearing at least 20 days
before the date of the hearing.
The recipient and his or her representative, if any, should be encouraged
to review the evidence in the case folder on the date of the hearing or at
an earlier time.
If, for any reason, additional evidence is obtained after a hearing, and
all evidence, taken together, supports an unfavorable decision, the
recipient is notified, in writing, and given an opportunity to review and
comment on the additional evidence within 10 days of the date the notice
is received, unless there is good cause found for granting additional
D. Procedure - preparing the disability hearing officer’s report of disability hearing
While conducting the hearing, complete an
(Disability Hearing Officer's Report of Disability Hearing) to record the
proceeding. Because comparison point decision (CPD) and the MIRS do not
apply in age 18 redeterminations, annotate the SSA-1205-BK to show you did
not use these concepts. Delete, cross out, or make remarks about any
reference to the CPD or the MIRS. Examples of remarks to use in
appropriate items include “not applicable” or “The
medical improvement standard does not apply.”
E. Procedure - fully favorable age 18 redetermination case
1. Completing the form SSA-1207-BK-OP1
to document a fully favorable determination. Concisely discuss the
evidence and provide a rationale that explains the basis of the decision.
2. Completing the form SSA-832
in every case with a decision. Enter in the remarks section, “This
decision is based on the hearing held on (date of hearing).” For
special coding instructions, see DI 23570.025 Processing Childhood and Age
18 Disability Redeterminations.
DHO cover notice
Prepare and release the DHO cover notice with the DHO decision.
Refer to DI 33015.025 and DI 33095.100 for a sample Notice of
Reconsideration without benefit continuation. Do not use any fill-in that
refers to medical improvement. For a fully favorable decision –
Notice of Reconsideration with benefit continuation, suggested language
Suggested Language for a Fully Favorable Decision
Social Security Administration
Notice of Reconsideration
City, State, and Zip Code
We are writing to let you know that we have made our disability hearing
decision on your case.
We find that your disability began (insert date of disability here).
We have attached the hearing decision to this letter. Our decision deals
only with whether you are disabled. If our decision causes a change in
your benefits, you will receive a separate letter.
If you agree with our decision, you do not have to do anything.
If you Disagree with The Decision
If you disagree with the decision, you have the right to ask for a
hearing. At the hearing, a person who has not seen your case before will
review your case again. That person is an Administrative Law Judge (ALJ).
In this review, the ALJ will consider any new facts you have.
You will have 60 days to ask for a hearing
The 60 days start the day after you receive this letter. We assume you
will receive this letter within five (5) days after the date that appears
above, unless you can show us that you did not receive the letter within
You must provide a good reason for a delay if you wait more than 60 days
to ask for a hearing.
Your request for a hearing must be in writing. We will ask you to sign
Form SSA-501, called a ‘Request for a Hearing.’ Contact the
nearest Social Security Administration office for a copy of this form and
if you need help.
F. Procedure - partially or fully unfavorable age 18 redetermination cases
1. Completing the form SSA-1207–BK-OP1
to document a partially or fully unfavorable determination.
2. Completing the form SSA-832
in every case with a decision. Enter in the remarks section, “This
decision is based on the hearing held on (date of
3. DHO cover notice
Prepare and release the DHO cover notice with the DHO decision.
DI 33015.025 Preparing the Notice of the Disability Hearing Officer's
DI 33095.116 SSA-L1680— Disability Hearing Decision Cover Letter
— Payment Continuation Elected at Reconsideration and Offered Again
at ALJ Hearing Level
Do not use a fill-in that refers to medical improvement. In most cases,
the appropriate fill-in will be, “We find that you are no longer
eligible for payments.”
DI 33025.080 Using Video teleconferencing (VTC) Equipment to Conduct Hearings
A. Policy for conducting hearings using VTC equipment
Disability hearing units (DHU) with access to VTC equipment may use that
equipment to conduct disability hearings if all of the following
conditions are met:
The beneficiary or recipient signs and returns a statement to the
disability hearing officer (DHO) prior to the hearing stating, “I
know that I may have an in-person hearing. I voluntarily elect to have my
disability hearing conducted by video teleconferencing equipment. I
understand that having my hearing conducted by video teleconferencing
equipment will not affect the outcome of my claim.”
The hearing follows the same format as a traditional, in-person hearing.
The beneficiary or recipient has the right to appoint a representative,
review the record prior to the hearing, submit additional evidence,
request assistance with obtaining additional evidence, present witnesses,
and question any witnesses. (These rights are set out in the initial
determination notice sent to the beneficiary or recipient).
A disability determination services (DDS) or DHU employee, contractor, or
other personnel (as specified in your local business process), are at the
remote site with the beneficiary or recipient to facilitate the disability
hearing process, e.g., by ensuring that the VTC, facsimile machines, etc.,
are operating properly.
The DHO should terminate any hearing conducted via VTC equipment and
schedule an in-person hearing if the DHO believes that he or she cannot
effectively conduct the hearing, or believes that the beneficiary or
recipient is not able to present his or her claim effectively, due to the
B. Procedures for contractors acting as facilitators
Contractors acting, as non-DDS or DHU employee facilitators shall take due
precaution to ensure that the confidentiality of the beneficiary or
recipient’s information, presented as part of the VTC hearing, is
not breached. Disclosure of such information may only be made pursuant to
the Social Security Administration’s privacy regulation at 20 CFR
Part 401.90. Contractors who access, use, or disclose the data provided
improperly (i.e. not to perform their official job duties) may be subject
to civil and criminal sanctions under the Privacy Act and other applicable
Federal statutes and regulations.
NOTE: It is inappropriate for a DHO to consider a
facilitator’s observations unless the facilitator advises the
beneficiary or recipient of the facilitator's observations and gives him
or her, an opportunity to respond.
For example, the facilitator may advise the DHO that he or she observed
the beneficiary or recipient walking and moving about without any apparent
limitation prior to the hearing. Then, during the hearing, the facilitator
observes the beneficiary or recipient exhibiting or relating a marked
limitation in his or her ability to move freely about. However, the DHO
may not consider the facilitator's statement in making his or her
determination unless the beneficiary or recipient has an opportunity to
respond to the facilitator's statement and both statements are added to
DI 33025.085 Conducting Disability Hearings by Telephone
A. Policy for conducting disability hearings by telephone