SSA regulations provide individuals with the option of having an informal conference as part of the reconsideration process. The regulations further state that the conference is to be conducted by the person who will make the decision on the case
PASS reconsideration requests
If the individual requests a case review rather than an informal conference, make sure that the case is reviewed by a PASS expert other than the one who made the initial determination.
If the individual requests an informal conference via telephone, contact the individual to ascertain the best time to conduct the teleconference.
Review the case and be prepared to discuss the issue(s) with the individual. If the individual has pertinent material to submit, ask him or her to mail the material directly to you or to have the local SSA office mail or fax it to you.
After the teleconference, write your decision and issue the notice to the individual or provide the field office with language for the notice. Remind the field office to send a copy of the notice to you. Also, make corresponding systems inputs or, if appropriate, advise the field office as to the required inputs.
If the individual insists on a face-to-face conference and travel to another site will be required, obtain permission to travel. If travel is denied, refer the reconsideration request to the manager of the servicing field office Advise that office to follow the instructions in SI 00870.020 C..
PASS hearing requests
If an individual request an appeal of the reconsideration determination made by a PASS expert, follow the instructions for handling Title XVI hearing requests provided in SI 04030.30 and MS 04420.001.