Identification Number:
NL 10601 TN 2
Intended Audience:See Transmittal Sheet
Originating Office:ORDP OISP
Title:Information and Guidelines for Beneficiary Notices (BN)
Type:POMS Transmittals
Program:All Programs
Link To Reference:
 

PROGRAM OPERATIONS MANUAL SYSTEM
Part NL – Notices, Letters and Paragraphs
Chapter 106 – Beneficiary Notices (BNs)
Subchapter 01 – Information and Guidelines for Beneficiary Notices (BN)
Transmittal No. 2, 12/20/2021

Audience

Originating Component

OISP

Effective Date

Upon Receipt

Background

This is a Quick Action Transmittal (QAT). There is no policy or procedure change. We are updating the link where the users were directed to retrieve a copy of the Multi-language insert.

Summary of Changes

NL 10601.225 Are Notices Available in Other Languages?

In this section, we removed the table that listed the different languages and updated the link to take users directly to the Multi-language letter insert.

NL 10601.225 Are Notices Available in Other Languages?

Most of our notices are currently available in Spanish.  Spanish is the second most common language in the United States after English. Since the mid–1990's, as we write new notice language, we routinely translate it into Spanish.

We issue notices in Spanish because roughly 20 percent of our non-English-speaking beneficiaries speak Spanish. This percentage is substantial when compared to the next largest single language group of non-English-speaking beneficiaries at 3 percent. 

We do not issue notices in any other languages.  Letters and notices sent to a person outside the United States are generally in English. 

However, as a long-term goal, we continue to assess the need to produce notices in languages other than English and Spanish.

Select "Multi-language Letter Insert” to include with any manually prepared notice whenever it appears a language barrier or difficulty may exist.

The insert reads, “This is a very important letter from Social Security. Please read it carefully. If you cannot read English, please take this letter to someone who can read it to you right away, or contact Social Security for free help.”

 


NL 10601 TN 2 - Information and Guidelines for Beneficiary Notices (BN) - 12/20/2021