Retention Date: June 18, 2019
We identified an issue with the online Title II Cost-of-Living Adjustment (COLA) notices for beneficiaries who have Medicare Part C. We are reissuing corrected online notices through the my Social Security Message Center. We are also placing corrected notices in the Online Retrieval System (ORS). Since the paper notices were correct, they will not be reissued.
The error occurred in the section of the online COLA notice titled “How Much Will I Get And When?” The second bullet provides the amount of the Medicare Medical Insurance deduction. This bullet should include the Part B and Part C premiums. However, the online version incorrectly omitted the Part C premium. The other amounts, including the last bullet showing the amount the beneficiary will receive in January, are correct.
For beneficiaries with my Social Security accounts, we will add a new message explaining this correction to the Message Center inbox. The updated message will include a new URL to the corrected COLA notice in ORS. The corrected COLA notice will include both Part B and Part C premiums. SSA personnel can identify the corrected notice in ORS by the inclusion of the word “Updated” in the title of the notice. The original COLA notice will remain in ORS and can be accessed by the beneficiary via the URL in their original message.
For beneficiaries without my Social Security accounts, we will remove the incorrect COLA notice from ORS and replace it with a correct notice.
We have placed new online messages in the inboxes of the 447,368 affected beneficiaries with my Social Security accounts. We will begin sending courtesy notifications on the afternoon of December 21, 2018. We estimate it will take ten days to update the remaining notices in ORS for the 1,128,448 Part C beneficiaries without my Social Security accounts. In the meantime, if a beneficiary with Medicare Part C inquires about premiums or requests a replacement COLA notice, please ensure that you include the Part C premium amount in your response (refer to the MBR premium field).
Direct all program-related and technical questions to your Regional Office (RO) support staff or Program Service Center (PSC) Operations Analysis (OA) staff. RO support staff or PSC OA staff may refer questions, concerns, or problems to their Central Office contacts.
Instructions - AM-18048: Online Title II COLA Notices Available in my Social Security Message Center
|Intended Audience:||All RCs/ARCs/ADs/FOs/TSCs/PSCs/|
|Originating Office:||ORDP OISP|
|Title:||Corrected Online Title II COLA Notices for Medicare Part C Beneficiaries|
|Type:||EM - Emergency Messages|
|Program:||Title II (RSI); Disability; Medicare|
|Link To Reference:||See Reference at the end of this EM.|
EM-18062 - Corrected Online Title II COLA Notices for Medicare Part C Beneficiaries - 12/21/2018