RM 10205.060 Applicant for SSN Visits a Non-Servicing Office

Follow this procedure when an applicant visits an office other than their servicing office. If the applicant’s servicing office is a Social Security Card Center (SSCC), they usually must transact all enumeration business with that SSCC. For exceptions, see RM 10201.025A.3.b.

If the applicant...	Then...
Comes in with all necessary evidence	• Take SSNAP application; • Print SSNAP printout; • Document “attestation” on Verify and Sign screen in SSNAP; and • Return evidence to applicant.
Comes in with no evidence, or incomplete evidence	• Advise the applicant what evidence is needed and provide an SSA-L676, Refusal to Process SSN Application; and • Advise the applicant to take or mail all required documents to the servicing office. If a mandatory interview is not required and if the applicant intends to mail the SS-5, Application for a Social Security Card and original documents, provide an unfranked envelope addressed to the servicing office.

If the applicant...

Then...

Comes in with all necessary evidence

•

Take SSNAP application;
•

Print SSNAP printout;
•

Document “attestation” on Verify and Sign screen in SSNAP; and
•

Return evidence to applicant.

Comes in with no evidence, or incomplete evidence

•

Advise the applicant what evidence is needed and provide an SSA-L676, Refusal to Process SSN Application; and
•

Advise the applicant to take or mail all required documents to the servicing office.

If a mandatory interview is not required and if the applicant intends to mail the SS-5, Application for a Social Security Card and original documents, provide an unfranked envelope addressed to the servicing office.

To Link to this section - Use this URL:
http://policy.ssa.gov/poms.nsf/lnx/0110205060

RM 10205.060 - Applicant for SSN Visits a Non-Servicing Office - 12/03/2009
Batch run: 12/27/2023
Rev:12/03/2009

Program Operations Manual System (POMS)

RM 10205.060 Applicant for SSN Visits a Non-Servicing Office