To resolve conflicts in evidence:
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•
obtain a clarifying statement from the claimant or another person,
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•
obtain additional evidence to support the adjudicative decision.
NOTE: If we obtain all relevant evidence and we can only resolve the conflict by inferences
based on the evidence in the file, document the decision, preferably on an SSA-553,
Special Determination, or the Report of Contact (RPOC) screen in the Modernized Claims
System (MCS). For special determinations, see GN 01010.360 through GN 01010.390.