GN BOS00301.350 Non-SSA Translator Services

A. Introduction

A non-SSA translator must be approved under the selection process in GN 00301.350B.1.

B. Approved Translator Services

The following two agencies provide SSA approved translator services for many languages that are otherwise unavailable in the region.

NOTE: Due to privacy considerations, do not annotate the claimant’s entire Social Security Number on the SSA-533 when faxing the request to a non-SSA translator. Include your Field Office (FO) contact information on all SSA-533 forms.

1. Non-SSA Translators in the Boston Region

a. Contact Information

American Translation Partners
1 Trowbridge Road Suite 340
Buzzards Bay, MA 02532

Telephone number: 508-823-8892

Toll Free Telephone number: 888-443-2376

Fax number: 508–823–8854

b. Procedure

  • Fax the translation request directly to American Translation Partners (ATP) using an SSA-533. Include your FO contact information on the SSA-533 form (i.e., name and telephone). Normally, the fee is $60.00 per document.

  • If the fee exceeds $60.00, ATP will contact the requesting FO before completing the translation. Seek approval from the Center for Disability and Programs Support (CDPS) in the Regional Office when you have a fee quote over $60.00.

  • ATP completes most translations within 2-3 working days. ATP will fax the translation back to the requesting FO along with an invoice for services. FOs should promptly respond to the invoice and pay the fee using the office’s government purchase credit card. Do not use a third party draft to pay the fee.

2. Non-SSA Translators outside the Boston Region

a. Contact Information

The Language Bank, Inc.

34W056 Wagner Rd

Batavia, IL 60510

Telephone number: 630-406-1277

Toll Free telephone number: 888-852-1444

FAX number: 630-406-0917

b. Procedure

  • Fax the translation requests to The Language Bank (TLB) using an SSA-533. Include your FO contact information on the SSA-533 (i.e., name and telephone). Normally, the fee is $50.00 per document up to 50 words, longer documents by negotiation.

  • If the fee exceeds $50.00, TLB will contact the requesting FO before completing the translation. Seek approval from CDPS when you have a fee quote over $50.00.

  • TLB completes most translations within 1-3 days. TLB will fax the translation back to the requesting FO along with an invoice for services. FOs should promptly respond to the invoice and pay the fee using the office’s government purchase credit card. Do not use a third party draft to pay the fee.

3. Languages Translated

ATP and TLB provide translation services for the following languages.

Afghan

Frisian

Norwegian

Afrikaans

Georgian

Pashtu

Albania

German

Persian

Amharic

Greek

Polish

Arabic

Gujarati

Portuguese

Armenian

Haitian Creole

Punjabi

Azeri (Azerbaijan)

Hebrew

Romanian

Basque

Hindi

Russian

Bengali

Hungarian

Serbian (Serbo-Croatian)

Brazilian Portuguese

Indonesian

Sindhi

Bulgarian

Icelandic

Sinhalese

Burmese

Italian

Slovak

Byelorussian

Japanese

Somali

Canadian French

Javanese

Spanish

Cantonese

Kazak

Swahili

Catalan

Khmer (Cambodian)

Swedish

Chinese

Korean

Tagalog (Phillippines)

Creole

Kurdish

Tajik

Czech

Lao (Laotian)

Tamil

Danish

Latin

Thai

Dutch

Latvian

Turkish

Estonian

Lithuanian

Ukrainian

Farsi (Persian)

Macedonian

Urdu

Finnish

Malagasy

Uzbek

Flemish

Malay-Indonesian

Vietnamese

French

Mandarin

Welsh

 

Moldovin

 

4. Additional Information

  • Translation services for other languages are available upon request.

  • If you encounter any changes or problems, please advise CDPS or send PolicyNet Feedback.


To Link to this section - Use this URL:
http://policy.ssa.gov/poms.nsf/lnx/0200301350BOS
GN BOS00301.350 - Non-SSA Translator Services - 04/27/2016
Batch run: 08/21/2020
Rev:04/27/2016