Field Offices (FOs) are required to:
-
•
provide systematic and periodic verification of the file data; and
-
•
display the action data prominently on the entry for each agency to avoid referral
errors.
NOTE: For the definition of “file data” and “agency” used above, see GN 00903.330.
Referral errors due to problems in other agencies include but are not limited to:
For some agencies, this data will seldom change. However, in some cases, referral
to a given agency may be infrequent. The FO representative uses the last date that
we verified data with a specific agency to determine whether to re-verify the file
data with the agency before making a referral.
NOTE: When updating FO I&R files, be sure to:
-
•
Share updated information with co-located teleservice centers; and
-
•
Update information on the Field Office Informational/Referral screen in the enhanced
Leads and Appointment System (eLAS). For more information, see MS 00601.003.