Although SSA has a responsibility to assist claimants in the Philippines with their claims, each claimant is responsible for submitting the evidence needed to establish entitlement.

In developing claims from the Philippines:

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  Be certain the claimant understands what information and/or evidence is needed and where and how to obtain it.

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  Document the file to show what information and/or evidence was requested and an explanation of any missing material.

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  Be certain the claimant understands that his claim cannot be held open indefinitely. Failure to submit the information and/or evidence within the specified time could result in an unfavorable determination on the claim.

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  Use established diary periods unless the claimant justifies the need for additional time (e.g., a birth certificate has been requested from the U.S. and no reply yet received).

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  Document the file by RC or statement from the claimant to show the cause for the delay and the expected completion date.