Use the following instructions for telephone communication with Canada.
1. Placing Calls to Ottawa
Use the following guidelines when placing calls to Ottawa:
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Complete a Record of Phone Call Documentation Form when you initiate a call to Ottawa.
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Make no more than one call per day, per technician to each of the 6 sections.
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Call between 8:00 a.m. and 3:30 p.m.
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Be prepared to provide the NHs full name and Canadian social insurance number (SIN).
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If the Canadian SIN is unknown, be prepared to provide full identifying information;
i.e., name at birth, if different, father's name, mother's maiden name and date and
place of birth, and
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Relate calls to a specific case. Refer general to an OIO program analyst or policy
questions to CPS.
2. Placing Calls to Quebec
Use the following guidelines when placing calls to Quebec:
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Complete a Record of Phone Call Documentation Form when you initiate a call to Quebec,
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Make no more than one call per day per technician,
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Call between 8:30 a.m. and 4:00 p.m.
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•
Be prepared to provide the NHs full name and Canadian SIN.
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•
If the Canadian SIN is unknown, be prepared to provide full identifying information;
i.e., name at birth, if different, father's name, mother's maiden name and date and
place of birth, and
-
•
Relate calls to a specific case. Refer general to an OIO program analyst or policy
questions to CPS.